Tech Support Technician (W2 Contract)
Location: New Carlisle, IN (Onsite)
Duration: 6-month contract with potential extension
Pay Rate: $22–$25/hour (based on experience)
Schedule: Back Half Shift – Wednesday to Saturday, 7:00 AM – 5:00 PM EST (10-hour shifts)
About the Role
Russell Tobin is seeking a Tech Support Technician to support a leading global technology-driven organization. This is an onsite role ideal for candidates looking to grow their IT support experience in a fast-paced environment.
Key Responsibilities
- Provide technical support to end users across a variety of systems and tools
- Troubleshoot, diagnose, and resolve hardware and software issues
- Respond to support requests via phone, email, and in-person interactions
- Document, track, and monitor issues to ensure timely resolution
- Follow established procedures and guidelines for issue resolution
- Escalate unresolved issues to appropriate teams when necessary
Qualifications
- Associate’s degree in a related field (or equivalent experience) preferred
- 0–3 years of experience in IT support or a related role
- Basic understanding of IT concepts, systems, and troubleshooting methods
- Strong communication and customer service skills
- Ability to follow instructions and work under supervision in a structured environment
Work Environment
- Onsite role in New Carlisle, IN
- Structured support environment with defined processes and supervision
- Opportunity to gain hands-on experience with enterprise-level systems
Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.
Equal Employment OpportunityRussell Tobin is an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.
Fair Chance EmploymentRussell Tobin is a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.
AccommodationsWe are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.
Only applicable for San Francisco Candidates: Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.
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