Customer Quality Engineer

Global, Reputable, and Stable Manufacturer - Excellent Benefits + People First Culture

This Jobot Job is hosted by: Caitlyn Hardy
Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume.
Salary: $100,000 - $125,000 per year

A bit about us:

Join a well-established manufacturer that designs and produces high-quality electronic and electromechanical products used across a range of industrial and automotive applications. This organization has seen significant growth in product lines, especially in recent quarters, and is investing in engineering talent to help scale processes and support continued expansion.

Just as important as the work is the culture. This is a positive, collaborative, and genuinely fun environment where people enjoy working together. Employee tenure is exceptionally strong, many team members have been here 10+ years, reflecting stable leadership, mutual respect, and long-term career growth.

The Customer Quality Engineer is responsible for driving customer-facing quality performance across SMT, server assembly, and repair/RMA operations. This role ensures strong alignment between customer requirements, manufacturing execution, and field performance.

Why join us?

• Medical, dental, vision, and prescription drug insurance
• Life insurance
• Short and long-term disability
• Excellent 401k plan with company matching
• Generous PTO policy
• Company paid holidays
• Positive, supportive culture
• Long employee tenure, many have grown their careers here for over a decade
• Opportunities to influence real change in a dynamic, evolving environment
• A balance of teamwork and autonomy
• Clear path to IT leadership
• Opportunity for company performance based bonus

Job Details

Additional Responsibilities
Own customer quality communication and corrective action process (8D leadership)
Drive containment, root cause analysis, and verification of corrective actions
Analyze trends in RMAs, assembly defects, and system-level failures
Lead cross-functional RCA efforts with engineering, supplier quality, and repair teams
Provide direct customer updates, technical explanations, and action plans
Ensure adherence to customer requirements, SLAs, and quality standards
Support NPI quality readiness and validation of acceptance criteria
Participate in internal and external audits (ISO 9001 / customer-specific audits)

Qualifications
3-6 years in customer quality, manufacturing quality, or repair operations
Strong understanding of IPC-A-610 and failure analysis methodologies
Experience with 8D, 5-Why, and structured root cause tools
Strong communication skills and ability to manage customer-facing issue resolution
Basic understanding of SMT, PCBA, and server assembly processes

Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.

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