Oracle HCM Helpdesk

• As an Oracle Fusion Cloud HCM Tech/Functional Consultant specializing in Oracle s HCM Helpdesk, you will play a pivotal role in delivering high-impact human capital management solutions for our clients.
• You will bridge the gap between business needs and technology, ensuring that our HCM Helpdesk offering is optimally configured, implemented, and supported.
• Your expertise will drive business process improvements and enhance the overall employee experience, contributing directly to organizational success.

Detailed Responsibilities

• Lead and participate in the implementation, configuration, and support of Oracle Fusion Cloud HCM, with a strong emphasis on the HCM Helpdesk module.
• Partner with business stakeholders to gather requirements, analyze processes, and translate business needs into functional and technical solutions.
• Customize and optimize HCM Helpdesk workflows, case management, and service request handling.
• Provide hands-on technical and functional support, troubleshooting issues, and resolving incidents related to Oracle HCM Helpdesk.
• Develop and maintain comprehensive documentation, including functional specifications, configuration guides, and user manuals.
• Collaborate with cross-functional teams, including HR, IT, and external vendors, to ensure seamless solution delivery.
• Conduct end-user training sessions and provide post-implementation support.
• Stay updated on Oracle Fusion platform enhancements and industry best practices to recommend continuous improvements.
• Ensure compliance with organizational policies, data privacy regulations, and quality standards.

Skill Requirements

• Bachelor s degree in computer science, Information Systems, Human Resources, or a related field.
• 8+ years of experience as a Tech/Functional Consultant in Oracle Fusion Cloud HCM, with a proven track record in implementing and supporting the HCM Helpdesk module.
• Strong understanding of HCM business processes and HR service delivery models.
• Proficiency in Oracle Cloud configurations, integrations, and reporting tools.
• Excellent analytical, problem-solving, and communication skills.
• Experience with requirement gathering, process mapping, and solution documentation.
• Ability to work onsite at the PA office as required.

Other Requirements (Optional)

• Oracle HCM Cloud certification(s) preferred.
• Experience working with multinational clients and cross-cultural teams.
• Familiarity with other Oracle HCM modules (e.g., Core HR, Talent Management) is an advantage.
• Exposure to Agile or other project delivery methodologies.
• Demonstrated ability to manage multiple priorities and deliver to tight deadlines.