Adobe Cloud Administrator - Remote, W2 only

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Job Description:

Role Summary:

• Manage the Adobe Cloud Admin Console and drive initiatives to align people, process, and integration to mature into provisioning, access and product profiles management.
• The ideal candidate will be responsible for overseeing user and group administration, managing identity and access workflows, configuring SSO and directory integrations, and ensuring smooth operations across our Adobe environment.

Key Responsibilities

Adobe Admin Console Management in General

• Administer all aspects of the Adobe Admin Console, including users, groups, product profiles, user rights, and enterprise configurations.
• Maintain global governance of Adobe administrative settings to ensure efficient and secure platform usage.
• Oversee provisioning and de-provisioning processes.
• Collaborate with other administrators to streamline the user management and integration.
• Generate insights to evaluate the potential improvement areas via data.
• Review logs as part of audit process.

Adobe Admin Console- User & Group Management

• Create, maintain, and audit users, groups, and product profiles across Adobe Admin Console.
• Implement group-based access models to streamline licensing and permission assignments.
• Collaborate with IT, Security, and business stakeholders to ensure proper access control and role-based assignments.

Admin Console- Identity & Access Management

• Configure and maintain SAML integration as part of Single Sign-On (SSO) authentication.
• Configure and maintain Active Directory (AD) Sync with Adobe Admin Console.
• Configure and maintain Directory setup to establish trust with consoles.

Adobe Admin Console- Domain Management

• Configure and maintain Domains setup 
• System Integration & Support

• Troubleshoot authentication issues, SAML errors, sync problems, user access, user profile updates.
• Partner with networking, identity and security teams to resolve issues and ensuring compliance.
• Develop and update documentation for operational processes, workflows, and troubleshooting guides.
• Provide end‑user and help-desk support related to users & access management for Adobe Cloud products.

Required Skills & Qualifications

• 5+ years of experience managing Adobe Admin Console in an enterprise environment.
• Strong understanding of user/group management, product profiles, directory trusts, SAML & AD integrations.
• Hands-on experience with:
• SSO configuration
• SCIM provisioning for SaaS applications.
• Identity federation (Federated ID, Enterprise ID)
• Familiarity with identity lifecycle concepts: provisioning, de-provisioning, attribute mapping, group-based access.
• Ability to interpret SAML logs, certificates, and authentication failures.
• Strong troubleshooting and problem‑solving abilities across SaaS administration.
• Excellent communication skills and ability to work cross-functionally with Networking, Identity, and other business units.

Must have Qualifications

• Experience with large-scale enterprise Adobe Cloud Adminstration.
• Adobe Certified Professional

Preferred Qualifications

• Adobe Certified Expert or Master

Additional Information:

This is a Lead Application Administrator role; it’s not AEM specifically. This Lead Engineer will be doing Adobe Cloud Admin platform administration that touches many other products, outside of just AEM.