Deskside Support Technician

Santa Clara, CA, US • Posted 1 day ago • Updated 1 day ago
Full Time
No Travel Required
On-site
$50,000 - $60,000/yr
Fitment

Dice Job Match Score™

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Job Details

Skills

  • CompTIA
  • Computer Hardware
  • Customer Service
  • DNS
  • DHCP
  • Computer Networking
  • Logistics
  • Laptop
  • ITIL
  • Microsoft Office
  • Microsoft Windows
  • Microsoft Deployment Toolkit
  • Network
  • Inventory
  • Microsoft SCCM
  • MDT
  • Mobile Devices
  • Dragon NaturallySpeaking
  • Technical Support
  • TCP/IP
  • Switches
  • Network+

Summary

Position Title: Deskside Support Technician

Location: Santa Clara, CA

Salary: $60,000/Annum

 

Job Description

We are seeking a reliable and technically skilled Deskside Support Technician to provide onsite IT support in Santa Clara, CA USA. This role focuses on supporting end user devices, Zebra printers, VIP escalations, network troubleshooting, and PC logistics. The ideal candidate will be hands-on, customer focused, and capable of resolving technical issues efficiently.

Key Responsibilities:

  • Provide deskside support for desktops, laptops, mobile devices, and peripherals.
  • Install, configure, and troubleshoot Zebra printers, including firmware updates and connectivity issues.
  • Respond promptly to VIP support requests, ensuring high quality service and minimal downtime.
  • Diagnose and resolve network issues (wired and wireless), including port activations and basic switch troubleshooting.
  • Handle PC logistics: imaging, deployment, asset tagging, inventory updates, and hardware replacements.
  • Maintain accurate documentation of incidents, service requests, and asset movements.
  • Collaborate with remote IT teams and escalate issues when necessary.
  • Follow IT policies, procedures, and security standards.

 

  • Strong knowledge of Windows OS, Microsoft Office, and enterprise applications.
  • Experience with Zebra printers and related tools (e.g., ZPL, ZebraDesigner).
  • Basic understanding of networking (TCP/IP, DNS, DHCP).
  • Experience supporting VIP or executive users.
  • Familiarity with imaging tools (e.g., SCCM, MDT) and asset management systems.
  • Excellent communication and customer service skills.
  • Ability to lift and move IT equipment as needed.

Preferred Certifications:

  • CompTIA A+ / Network+
  • ITIL Foundation
  • Microsoft Certified: Modern Desktop Administrator Associate

 

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10469220
  • Position Id: TechM214097
  • Posted 1 day ago
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