Job Title: Salesforce Solution Engineer - Government Cloud
Req. Class: SFORDEVV2 : SFORDEVSR : Normal Demand
Job ID: 809821
Client: State of North Carolina - Department of Health and Human Services (DHHS)
Engagement: Contract
Position Overview
The North Carolina Department of Health and Human Services (DHHS) is seeking an experienced Salesforce Solution Engineer to design and deliver end-to-end solutions on Salesforce Government Cloud for Child Welfare program applications.
The role will support mission-critical public-sector programs involving case management, licensing, service operations, and related workflows. The selected candidate will ensure Salesforce solutions align with program objectives, technical standards, security requirements, and long-term platform strategy.
The ideal candidate should have strong hands-on experience with Salesforce configuration, customization, Apex, Lightning Web Components (LWC), Flows, integrations, technical discovery, and enterprise solution design.
Key Responsibilities
- Lead technical discovery sessions with Product Owners and program stakeholders to gather and define requirements.
- Evaluate solution options and recommend appropriate Salesforce approaches.
- Lead integration design, solution blueprinting, and configuration strategies.
- Design and develop scalable Salesforce solutions using both declarative and programmatic capabilities.
- Develop Apex, Lightning Web Components (LWC), Flows, and system integrations.
- Follow established Salesforce engineering practices, platform governance, security standards, and best practices.
- Review Salesforce Spring, Summer, and Winter release notes to identify breaking changes, deprecations, new settings, and feature impacts.
- Assess the impact of Salesforce platform updates on existing systems and integrations.
- Support release management and platform readiness activities.
- Apply AI-driven approaches to enhance Salesforce solutions and identify practical intelligent automation opportunities.
- Ensure responsible and compliant use of emerging AI technologies.
- Collaborate with Product Owners, business stakeholders, architects, developers, and other technical teams.
- Provide technical leadership throughout solution design and development activities.
Required Skills & Experience
- 5+ years of hands-on Salesforce experience across configuration, customization, and solution design.
- 5+ years of strong hands-on Salesforce development experience with Apex, Lightning Web Components, and enterprise integrations.
- 3+ years of experience supporting public-sector, regulated, compliance-heavy, or similarly complex multi-team environments.
- 2+ years of experience leading technical discovery sessions, design activities, or development teams in a senior/lead capacity.
Skill Matrix - Please Complete Below
| Skill | Required / Desired | Required Experience | Candidate Experience |
| Hands-on Salesforce experience across configuration, customization, and solution design | Required | 5 Years | |
| Strong hands-on development experience with Apex, Lightning Web Components, and integration development in enterprise environments | Required | 5 Years | |
| Experience supporting public-sector, regulated, or compliance-heavy programs, or equivalent experience in complex multi-team environments | Required | 3 Years | |
| Experience leading technical discovery, design sessions, or development teams in a senior or lead capacity | Required | 2 Years | |
Preferred Experience
- Salesforce Government Cloud
- Child Welfare / Human Services applications
- Case management and licensing systems
- Public-sector Salesforce implementations
- Apex and Lightning Web Components
- Salesforce Flows
- Enterprise system integrations
- Salesforce platform governance and security
- Salesforce release management
- AI-enabled Salesforce solutions
- Technical solution architecture and leadership
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