Enterprise Operations Senior Analyst

Chicago, IL, US • Posted 2 hours ago • Updated 2 hours ago
Contract W2
On-site
Depends on Experience
Fitment

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Job Details

Skills

  • Performance Management
  • Preventive Maintenance
  • Project Management
  • Stakeholder Communications
  • Recovery
  • Cloud Computing
  • Computer Networking
  • Reporting
  • Trend Analysis
  • Process Optimization
  • IT Operations
  • NOC
  • Executive Communications
  • Splunk
  • Dynatrace
  • AppDynamics
  • SolarWinds
  • Microsoft Windows
  • Linux
  • VMware
  • Cisco
  • Microsoft Azure
  • ServiceNow
  • IT Service Management
  • Scripting
  • Windows PowerShell
  • Python
  • Communication
  • Stakeholder Management
  • ITIL
  • Incident Management
  • Management
  • Business Continuity Planning
  • DICE

Summary

Enterprise Operations Senior Analyst (Major Incident Management / ITOC)

Chicago, IL (Downtown)

2nd Shift - 3pm to 11pm - 5 days per week

W2 only, no C2C

CDW has an excellent opportunity for n Enterprise Operations Senior Analyst to lead Major Incident Management (MIM) efforts within a global 24x7 IT Operations Center. This role is ideal for a seasoned operational leader who excels in high-pressure outage situations, drives rapid service restoration, and helps maintain the stability of enterprise infrastructure and applications.

Key Responsibilities

  • Serve as Incident Commander for critical outages and high-priority incidents
  • Lead bridge calls, escalations, stakeholder communications, and service recovery efforts
  • Monitor and troubleshoot enterprise infrastructure, cloud platforms, and business-critical applications
  • Partner with technical teams to resolve complex Windows, Linux, VMware, networking, and Azure issues
  • Drive operational improvements through automation, reporting, trend analysis, and process optimization


Required Qualifications

  • 5+ years of IT Operations, NOC, or ITOC experience
  • 5+ years leading Major Incident Management and executive communications
  • Experience with monitoring tools such as Splunk, Dynatrace, AppDynamics, Datadog, SolarWinds, or ThousandEyes
  • Strong technical knowledge of Windows, Linux, VMware, Cisco networking, and Azure
  • ServiceNow or comparable ITSM platform experience
  • Scripting experience with PowerShell, Python, or similar technologies
  • Excellent communication and stakeholder management skills
  • ITIL Foundation Certification preferred


This is a high-visibility role offering the opportunity to lead enterprise incident response, improve operational resilience, and make a direct impact on business continuity.

#dice
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: infogrup
  • Position Id: 23000
  • Posted 2 hours ago
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