Title: Salesforce Platform Administrator II
Location: Nashville, Tennessee - (Hybrid)
Job Summary (program developer)
Roles and Responsibilities
· Provide daily Salesforce administrative support, including user provisioning, profile and permission management, and security configuration.
· Implement small to medium-sized enhancements such as page layout updates, flows, process automation changes, and minor data model adjustments.
· Monitor and maintain data quality, including duplicate prevention, data hygiene, and validation activities.
· Support functionality across orgs using Public Sector Solutions, Experience Cloud, Service Cloud and Sales Cloud.
· Troubleshoot user issues, escalating complex concerns as appropriate.
· Collaborate with agency partners to gather business requirements and translate them into actionable Salesforce configuration tasks.
· Assist with release management, including sandbox preparation, testing coordination, and deployment support.
· Ensure compliance with STS security, governance, documentation, and audit requirements.
· Work with vendor teams and internal Salesforce teams to maintain consistency and alignment across orgs.
· Update and maintain reports and dashboards based on agency needs.
· Stay informed on Salesforce releases and recommend platform improvements where appropriate.
Knowledge, Skills, and Abilities
· Strong understanding of Salesforce administration, including user management, security, object configuration, flows, and automation.
· Familiarity with Public Sector Solutions, Experience Cloud, Service Cloud and Sales Cloud.
· Ability to manage multiple tasks and competing priorities in a multi-org environment.
· Strong analytical and problem-solving skills.
· Excellent verbal and written communication skills.
· Understanding of Agile methodologies and iterative delivery approaches.
· Knowledge of data management principles and Salesforce reporting.
· Ability to work both independently and collaboratively with agencies, vendors, and internal teams.
Experience and Education
· Graduation from an accredited college or university with a bachelor’s degree in Computer Science, Information Systems, Business, or a related field.
· Three years of professional-level experience in Salesforce administration is required.
· Experience in public sector environments or multi-org Salesforce environments is preferred.
· Salesforce Certified Administrator and Salesforce Certified Advanced Administrator
(Administrator II) certifications are required or must be obtained within the established timeframe.
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