IT Service Management Leader (Change /Release / incident Management)

Dallas, TX, US • Posted 1 day ago • Updated 1 day ago

Contract Corp To Corp

Contract W2

Contract Independent

No Travel Required

On-site

Depends on Experience

Fitment

Dice Job Match Score™

🧠 Analyzing your skills...

Job Details

Skills

Incident Management
Problem Management
Change & Release coordination
iTIL
itsm

Summary

Chicago, IL / Dallas, TX (3 days onsite)

Key Responsibilities:

🔥 Incident Management

Triage incoming incidents and prioritize based on impact and urgency
Take full ownership of incident lifecycle from detection to resolution
Coordinate cross-functional teams (Infrastructure, Application, Network, Security, etc.)
Lead Major Incident bridges and stakeholder communications
Ensure SLA adherence and minimize downtime
Provide executive-ready status updates during critical incidents

🛠 Problem Management

Identify recurring incidents and drive root cause analysis (RCA)
Facilitate post-incident reviews
Track corrective and preventive actions to closure
Work with engineering teams to eliminate systemic issues

🔄 Change Management

Coordinate and review change requests
Ensure proper risk assessment and backout planning
Facilitate CAB meetings
Monitor change execution and manage change-related incidents

🚀 Release Coordination

Coordinate release schedules across multiple teams
Validate deployment readiness
Ensure proper communication before and after releases
Monitor post-release stability

Required Skills & Experience

5+ years in IT Operations / Service Management roles
Strong hands-on experience in:

Incident Management
Problem Management
Change & Release coordination

Deep understanding of ITIL framework (ITIL certification preferred)
Experience working in enterprise environments with cross-functional teams
Strong stakeholder communication skills (technical + business)
Ability to manage high-severity (P1/P2) incidents under pressure
Experience with ServiceNow or similar ITSM platforms
Strong documentation and reporting skills

Preferred Qualifications

Experience leading Major Incident bridges
Experience working in regulated or high-availability environments
Familiarity with DevOps / CI-CD release cycles
Exposure to cloud environments (AWS, Azure, Google Cloud Platform)
Experience driving SLA/SLO compliance

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10354711
Position Id: 8913345
Posted 1 day ago

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