Teamcenter Architect

Job Title: Teamcenter Architect

Location: Wichita, KS

Employment Type: Full-time

Job Description:

Teamcenter Architect

Must Have Technical/Functional Skills

Technical

• Siemens Teamcenter PLM.
• Understanding of Teamcenter architecture and components.
• Knowledge of Teamcenter modules such as:
• Workflow
• Structure Manager
• Change Management
• Access Management

Functional

• Provide L2/L3 support for Teamcenter PLM users.
• Troubleshoot and resolve application, data, and workflow issues.
• Monitor system stability, performance, and availability.
• Manage incidents, service requests, and problem records via ITSM tools (ServiceNow, Remedy, etc.).
• Perform root cause analysis and implement permanent fixes.
• Support Teamcenter upgrades, patches, and hotfixes.
• Perform regression and UAT testing.
• Support data migration and validation activities.
• Participate in release planning and deployment.

Roles & Responsibilities

Operations Support

2nd Level Support

• Provide advanced troubleshooting for incidents escalated from 1st level.
• Perform administrative activities to maintain the system:
• Add or remove users.
• Update roles/groups.
• Resolve end-user queries.

3rd Level Support Remote

• Provide expert troubleshooting for complex incidents escalated from 2nd level.
• Perform advanced problem management to identify root causes and implement permanent resolutions.
• Plan and execute release management activities, including maintenance patch deployments and project-related tasks.

User Coverage

• Support approximately 50 users.
• Provide end-user coverage for 4 hours per week initially, with monthly monitoring and adjustments based on usage.
• Ensure a 24-hour response time for open issues.

Teamcenter Application Weekend Maintenance Onsite

• Support patches and updates for Teamcenter.
• Maintain code continuity with the Montreal Civil Teamcenter environment.
• Perform up to four (4) planned weekend maintenance activities.
• Execute remote updates and testing in the Teamcenter Pre-Production environment.
• Plan Production environment maintenance at least four (4) weeks in advance.
• Ensure users do not access the Teamcenter application during scheduled weekend maintenance windows.
• Perform maintenance activities through the Siemens Partner's designated primary Product Architect.
• On-site work is required.

Generic Managerial Skills, If any

• Strong analytical and troubleshooting skills.
• Good communication skills for interacting with technical and business users.
• Ability to work independently and in cross-functional teams.
• Strong documentation and organizational skills.