Networking & Voice Engineer

Own enterprise networking across cloud and on prem with deep Cisco, Fortinet, Juniper, and voice/collaboration. Configure, secure, and support switching, wireless, firewalls, and UC/contact center platforms to deliver high availability and performance.

• Design, implement, and support LAN/WAN/WLAN across multi-site and cloud environments.
• Configure and administer Cisco FTD, Cisco ISE, Meraki, Catalyst, and Nexus.
• Manage Fortinet FortiGate policies (NAT, VPN, ACLs) and network segmentation.
• Operate Cisco Wireless Controllers and optimize enterprise Wi Fi.
• Support Cisco voice (CUCM/Call Manager on prem), SIP trunks/SBCs, QoS, and dial plan changes.
• Integrate/manage cloud UCaaS (e.g., Webex Calling, Teams Phone, RingCentral) and Contact Center (UCCX/UCCE/Webex CC).
• Troubleshoot performance and incidents; maintain diagrams, runbooks, and change records.
• Plan/execute upgrades, patches, and lifecycle refreshes with minimal downtime.

• Cisco: FTD, Meraki (switching), Catalyst, Nexus, Wireless Controllers, ISE, CUCM (on prem Call Manager), VoIP/Voice, SIP, QoS.
• UC/CC: Cloud UCaaS platforms and Contact Center (UCCX/UCCE/Webex CC preferred).
• Security/Edge: Fortinet FortiGate firewalls; site to site/client VPNs, NAT, ACLs, policy design.
• Juniper: Wireless/switching administration (operations, upgrades, tuning).
• Environments: Cloud and on prem networking; routing/switching, HA/DR, monitoring/observability.
• Strong troubleshooting/documentation; cross team collaboration.

• Certifications: CCNA/CCNP, Fortinet NSE, Juniper JNCIA+, CWNA/CWNP, ITIL.
• SBCs (CUBE/AudioCodes), automation (Python/Ansible), Infrastructure as Code.