Business Analyst/Process Improvement

We are looking for a Business Analyst/Process Improvement who can work a hybrid schedule in Austin, TX.

 We only accept candidates who are local to Austin. Anyone who is not local will be rejected.

Can Work with C2Cs

Duties include:

 · Lead the mapping, analysis, and redesign of processes for internal agencies and other agency staff, and the public.

· Identify, design, and support the implementation of business process improvements, enabling tools, and systems that deliver measurable value and operational efficiencies.

· Serve as an advisor on projects by providing process improvement expertise, solution design support, and best practices for business process management.

· Review, analyze, and evaluate existing business processes, systems, and user needs to identify inefficiencies, gaps, risks, and opportunities for improvement.

· Lead business process reengineering efforts, including identifying opportunities to apply technology solutions to improve business effectiveness and service delivery.

· Work with stakeholders to design and document (''to-be'') processes that streamline workflows, improve consistency, and enhance operational effectiveness.

· Prepare and present solution options, including risk identification and high-level financial analyses such as cost/benefit and return on investment (ROI), as appropriate.

· Develop detailed documentation of business requirements, user needs, and program or process functions to support implementation and decision-making.

· Facilitate stakeholder interviews, workshops, and working sessions, relying on experience and judgment to plan and accomplish goals with minimal supervision.

· Support organizational change initiatives by helping translate process improvements into implementable practices, procedures, and guidance.

· Lead the mapping, analysis, and redesign of VTR processes for internal agency staff, county Tax Assessor-Collector staff, and the public.

· Identify opportunities to improve efficiency, clarity, and user experience across VTR processes, including end-to-end interactions involving customers and external partners.

Collaborate with IT teams as needed to recommend system or technology changes that support redesigned business processes.

Minimum Requirements:

Years Required/Preferred Experience

8 Required Enterprise business analysis and process improvement

8 Required Current-state and future-state process analysis and documentation

8 Required Stakeholder facilitation and requirements elicitation

8 Required Gap analysis and development of process improvement recommendations

8 Required Implementation support, cross-functional collaboration, and change management

8 Required Identify inefficiencies and improve operational processes

5 Required Lean process analysis and continuous improvement