Program Delivery Manager

Job Title: Program Delivery Manager

Location: Alpharetta GA

Duration: 12+ Month Contract

Essential Qualification and Work Experience:

• 10-12 years of experience in program delivery, preferably in BFSI or fintech.
• 5+ years of hands-on experience in the payments industry, including merchant onboarding, payment gateway integrations, and digital banking platforms, knowledge of acquiring and issuing business.
• Proven experience in client-facing roles with strong stakeholder management.
• Deep understanding of implementation lifecycle, configuration-driven delivery, and offshore coordination.
• Experience with agile methodologies, sprint planning, and backlog management.
• Excellent communication, documentation, and presentation skills.
• Experience with global payment aggregator platforms (e.g. FIS, Fiserv etc).

Technical/Soft Skills:

• Documentation & Collaboration: Confluence, SharePoint, OneDrive
• Requirement Structuring: Jira (Epics, Stories), Excel Templates, Gap Analysis documentation
• Workflow Visualization: Miro, Lucidchart
• Knowledge of API & Integration
• Communication: Microsoft Teams, Slack
• Governance & Reporting: Jira Dashboards, Status Reports

• Preferred work experience & Qualification
• PCI DSS Certification Payment Card Industry Data Security Standard for secure handling of cardholder data.
• Accredited ACH Professional (AAP) Expertise in ACH payments, risk management, and compliance.
• Certified BFSI Professional (CBP) Domain knowledge in banking, securities, and financial services.
• PMP, Scrum Master, or Agile certifications (optional)

Responsibilities:

• Client & Stakeholder Engagement:
  - Act as the face of Coforge for Fiserv, banks, and third-party vendors.
  - Lead workshops to understand bank-specific onboarding journeys, payment flows, and compliance needs.
  - Build strong relationships with Fiserv Product, DevOps, and DMA Development teams.
• Requirement Structuring & Planning:
  - Capture and analyze business requirements related to merchant onboarding and payment processing.
  - Structure requirements into standardized implementation playbooks for offshore execution.
  - Classify bank complexity tiers and define implementation scope and timelines.
• Delivery Governance:
  - Own sprint planning, backlog prioritization, and milestone tracking.
  - Maintain RAID logs and ensure timely resolution of risks and issues.
  - Lead daily standups, bi-weekly status meetings, and monthly governance reviews.
• Coordination with Offshore Teams:
  - Ensure offshore teams receive complete, well-documented requirements.
  - Minimize dependency by creating reusable templates, configuration guides, and test plans.
  - Act as escalation point for offshore execution blockers.
• Change Management:
  - Identify configuration limitations and initiate change requests with the DMA Development team.
  - Track scope changes and ensure alignment with contractual terms and timelines.

Requirements:

1. Bachelor's degree in any discipline
   2. Strong communication and stakeholder management skills
   3. Experience in BFSI implementations
   4. Familiarity with Jira, Confluence (good to have)
   5. No coding or technical development required