IT Business Analyst - Sr/Spec (ITBA-SS/ETS)

Salary : $94,620.00 - $127,248.00 Annually
Location : Thurston County - Olympia, WA
Job Type: Full Time - Permanent
Remote Employment: Remote Optional
Job Number: 2026-05193
Department: Health Care Authority
Division: ETS
Opening Date: 06/23/2026
Closing Date: 6/30/2026 11:59 PM Pacific
Salary Information: The high end of the salary range, Step M is typically a longevity step

Description
IT Business Analyst - Sr/Spec (ITBA-SS/ETS)
71111310
The salary advertised reflects the 2% General Wage Increase for employees on 7/1/2026.
This IT Business Analyst - Sr/Spec (ITBA-SS) directly affects the business processes used by HCA staff in multiple divisions to perform their work, causing significant efficiencies and strategic business value to occur. Decisions made and recommendations from this position result in improved services to HCA's customers, business partners and stakeholders. This role not only provides meaningful work but also offers work life balance, telework and an amazing set of team mates!
All HCA employees will apply an equity lens to their work, which may include but is not limited to all analyses of core business and processes.
About the division:
The Enterprise Technology Services (ETS) division is the agency's designated technology provider for the HCA. ETS delivers innovative Information Technology (IT) solutions for enterprise-class business solutions (i.e., applications, data, and business processes) that support the mission of Health Care Authority divisions and business program groups. The Employees and Retirees Benefits (ERB) IT section within ETS supports the ERB Division by delivering business application design, solutions architecture, and development as well as integration of IT resources to engineer high-quality, cost-effective solutions in partnership with business and project stakeholders.
About the position:
This ITBA-SS is the primary representative of the Chief Information Officer (CIO) to much of the business and is responsible for ensuring the quality and capacity of the ETS division to meet the needs of HCA's business divisions. This position translates complex SEBB and PEBB healthcare program requirements into tangible deliverables such as functional, and non-functional specifications, use cases/user stories, workflow and data processes, data models diagrams and, requirements matrices to drive development in conjunction with technical teams. It also identifies and recommends the most optimal new solutions to support requirements for modernization and innovation enhancements. The senior BA will facilitate prioritization of core functions and features with Business Product Owners (for Agile/Scrums), develop Quality Assurance benchmarks, findings, and recommendations to mitigate issues and risks, and develop and evaluating RFP's / RFQ's. Provide estimation for fiscal notes and change orders. This position plays a crucial role for advancing the agency's most complex IT modernization and transformation efforts. This position is the senior business analyst in ETS for ERB related work, and is ultimately responsible for the collection, grooming, and ongoing management of IT business requirements and for SEBB and PEBB programs. This BA will oversee a myriad of requests for requirements gathering, user story development, and other deliverables as needed.
This position is eligible to telework and is typically not required to report on-site. Occasional travel may be required to meet with clients or partners, conduct business, or attend or provide training and/or conferences. The default assigned work location of all Health Care Authority (HCA) positions - both on-site and telework eligible positions - is within the State of Washington. This position reports to Olympia, WA. Frequency of onsite work will vary based on business and operational needs. All agency employees are required to report on-site in Olympia on their first and last days of employment to pick up and return state-issued equipment, regardless of telework status or location.
Duties
Some of what you will do:

• Provide organizational development regarding effective business analysis and project management tasks that enable delivery of innovative and efficient technology solutions.
• Document business requirements, business rules and logic, and design specifications.
• Solicit business owner's prioritization of requirements for systems, data or business process developments.
• Act as Scrum Master for the ERB development team.
• Lead ETS ERB BA team in activities to obtain requirements for new or enhanced IT-related projects.
• Engage in professional development and expand technical skillset to stay current with new technology.
• Provide organizational development regarding effective business analysis and project management tasks that enable delivery of innovative and efficient technology solutions.
• Ensure technical solutions function without any issues and operate within approved design and performance benchmarks.

Qualifications
Required qualifications:
Qualifying candidates will meet one of the following criteria options:
Option 1:

• Master's degree in IT, Computer Science, or IT related field or equivalent.
• Three (3) years of progressive (continuing to grow professionally) professional IT Experience in one (1) or more of the following areas:

1. 1. 1. Business analysis, consulting, analyzing, designing, directing IT projects.
      2. Providing IT customer or technical support.
      3. Administering or supervising staff who performed work in any of these IT disciplines.

Option 2:

• Bachelor's degree in IT, Computer Science, or IT related field or equivalent.
• Five (5) years of progressive (continuing to grow professionally) professional IT Experience in one (1) or more of the above areas.

Option 3:

• Nine (9) years of progressive (continuing to grow professionally) professional IT Experience in the areas listed above.

Option 4:

• Three (3) years as a Journey Level IT Professional in State Government performing the experience listed above.

Required competencies:

• Experience facilitating and creating material for internal and external training on system changes or new applications.
• The ability to take action to learn and grow.
• The ability to take action to meet the needs of others.
• Ability to work in a fast-paced, agile environment.
• Ability to work effectively as a member of a multi-disciplinary team.
• Ability to mentor a group of IT professionals to successful completion of work assignments and expectations.
• Excellent written and verbal communication skills.
• Commitment to quality, diversity and public service values including a demonstrated commitment to meeting customer needs.
• Must possess excellent analytical skills.
• Must be extremely responsive, able to work under pressure in crisis with a strong sense of urgency.
• Must have proven ability to manage priorities and timelines.
• Must be detail oriented and possess strong problem-solving skills and ability to analyze potential future issues.
• Responsible, conscientious, organized, self-motivated and able to work with limited supervision.
• Exhibits sound judgment and the ability to make reasonable decisions in the absence of direction.
• Knowledge of business intelligence methods, tools, standards, and technical architecture best practices; the ability to analyze and develop technical capabilities and apply best practice principles to best meet agency needs.
• Ability to work collaboratively with multiple different team members including business, technical and external stakeholders.
• Ability to translate business needs into technical solutions.
• Must be well-organized and able to multi-task. Highly dependable, organized and detail-oriented; excellent at setting and meeting deadlines with the ability to work well under tight time constraints.
• Must have superior interviewing, facilitation, and improvisational skills.
• Exhibits ability to think analytically and conduct business process (workflow) analysis.
• A broad, enterprise-wide view of the business and varying degrees of appreciation for strategy, processes and capabilities, enabling technologies, and governance from an outside perspective.
• Ability to propose reasonable conclusions, effective solutions and potential options concerning data, reporting and enterprise infrastructure.
• Building Effective Teams: Builds cohesive teams of people within the organization; shares wins and success such that each team member feels valuable and appreciated; guides teams to establish and achieve goals.
• Organizational Agility: Knowledgeable about how organizations work; gets things done both through formal and informal channels; effectively maneuvers through complex political situations.
• Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; can comfortably handle risk and uncertainty.
• Drive for Results: Pursues everything with energy, drive, and a need to finish; does not give up before finishing, even in the face of resistance or setbacks; steadfastly pushes self and others for results.
• Creativity: Generates many new and unique ideas; makes connections among previously unrelated notions; is unafraid to use unorthodox methods; is seen as original and value-added in brainstorming settings.
• Communication: Communicates well both verbally and in writing, communicates in a respectful manner, shares information and ideas with others in a timely fashion, has good listening skills, gives/receives input and feedback effectively.
• Decision Making/Judgment: Recognizes problems and responds, systematically gathers information, sorts through complex issues, seeks input from others, addresses root cause of issues, makes timely decisions, can make difficult decisions, uses consensus when possible, and communicates decisions to others.

Preferred qualifications:

• Two years' experience with School or Public Employees benefits (SEBB/PEBB).
• Experience working in Agile environment.
• Lean "Green Belt" certification is desired.
• Experience using Business intelligence tools such as SAS, SQL and data visualization tools such as MS SQL Server, Oracle, Tableau, etc.

How to apply:
Only candidates who reflect the minimum qualifications on their NEOGOV profile will be considered. Failure to follow the application instructions below may lead to disqualification. To apply for this position, you will need to complete your profile which includes three professional references and attach in separate files:

• A cover letter that specifically addresses how you meet the qualifications for this position
• Current resume

To take advantage of veteran preference, please do the following:

• Attach a copy of your DD214 (Member 4 long-form copy), NGB 22, or USDVA signed verification of service letter.
• Please black out any PII (personally identifiable information) data such as social security numbers. Include your name as it appears on your application in careers.wa.gov.

Supplemental Information
About HCA:
This position is covered by the Washington Federation of State Employees (WFSE). Once the listed position(s) is(are) filled, this recruitment announcement may also be used to fill additional position(s) for up to sixty (60) days.
Functioning as both the state's largest health care purchaser and its behavioral health authority, the Washington State Health Care Authority (HCA) is a leader in ensuring Washington residents have the opportunity to be as healthy as possible.
There are three pillars of our work: Apple Health (Medicaid); the Public Employees Benefits Board (PEBB) and School Employees Benefits Board (SEBB) programs; and behavioral health and recovery. Under these pillars, HCA purchases health care, including behavioral health treatment for more than 2.7 million Washington residents and provides behavioral health prevention, crisis, and recovery supports to all Washington residents.

What we have to offer:

• Meaningful work with friendly co-workers who care about those we serve
• A clear agency mission that drives our work and is person-centered
• A healthy work/life balance, including alternative/flexible schedules and mobile work options.
• A great total compensation and benefit package
• A safe, pleasant workplace in a convenient location with restaurants, and shopping nearby.
• And free parking!

Notes:
Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment.
HCA is an equal opportunity employer. We value the importance of creating an environment in which all employees can feel respected, included, and empowered to bring unique ideas to the agency. HCA has five employee resource groups (ERGs). ERGs are voluntary, employee-led groups whose aim is to foster a diverse, inclusive workplace aligned with HCA's mission. Our diversity and inclusion efforts include embracing different cultures, backgrounds and viewpoints while fostering growth and advancement in the workplace. Studies have shown women, racial and ethnic minorities, and persons of disability are less likely to apply for jobs unless they feel they meet every qualification as described in a job description. Persons over 40 years of age, disabled and Vietnam era veterans, as well as people of all sexual orientations and gender identities are also encouraged to apply. If you have any questions about the required qualifications or how your experience relates to them, please contact us at Persons with disabilities needing assistance in the application process, or those needing this job announcement in an alternative format may contact Angelic Matthews at
The Washington State Health Care Authority (HCA) is an All applicants with a in the United States are encouraged to apply.
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More than Just a Paycheck!
Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.

We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.

Read about our benefits:
The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.

Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.

Insurance Benefits
Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.

Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.

To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.

Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.

Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.

The Washington State Employee Assistance Program promotes the health and well-being of employees.

Retirement and Deferred Compensation
State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.

Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.

Social Security
All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.

Public Service Loan Forgiveness
If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.

Holidays
Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.

Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.

Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.

Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.

Sick Leave
Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.

Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.

Vacation (Annual Leave)
Full-time employees accrue vacation leave at the rates specified in (1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.

Part-time employees accrue vacation leave hours in accordance with (1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.

Pay status includes hours worked, time on paid leave and paid holiday.

As provided in , an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.

Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.

Military Leave
Washington State supports members of the armed forces with 21 days paid military leave per year.

Bereavement Leave
Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.

Additional Leave
Leave Sharing

Family and Medical Leave Act (FMLA)
Leave Without Pay

Please visit the State HR Website for more detailed information regarding benefits.

Updated 01-07-2026
01

I acknowledge that I have included at least three references, and that I have uploaded a cover letter and resume in the attachments section of my application.

• Yes
• No

02

If hired for this position, do you currently possess required documents to allow you to legally work within the United States? The attached link lists acceptable documents:

• Yes
• No

03

Will you require sponsorship for an employment-related immigration benefit, either now or in the future?

• Yes
• No

04

Please select the highest level of education that you have completed:

• High school graduation or equivalent
• Associate degree
• Bachelor's degree
• Master's degree or higher
• None of the above

05

Which of the following best describes your years of progressive (continuing to grow professionally) professional IT Experience in one (1) or more of the following areas: 1. Business analysis, consulting, analyzing, designing, directing IT projects.2. Providing IT customer or technical support.3. Administering or supervising staff who performed work in any of these IT disciplines.

• I do not have this experience
• Less than 1 year
• More than 1 year, but less than 3 years
• More than 3 years, but less than 5 years
• More than 5 years, but less than 7 years
• More than 7 years, but less than 9 years
• More than 9 years, but less than 11 years
• More than 11 years

06

Do you have the ability to take action to learn and grow?

• Yes
• No

07

Do you have the ability to take action to meet the needs of others?

• Yes
• No

08

Please select the skills and abilities you possess from the five (5) below:

• 1. Experience facilitating and creating material for internal and external training on system changes or new applications.
• 2. Ability to mentor a group of IT professionals to successful completion of work assignments and expectations.
• 3. Knowledge of business intelligence methods, tools, standards, and technical architecture best practices; the ability to analyze and develop technical capabilities and apply best practice principles to best meet agency needs.
• 4. Lean "Green Belt" certification
• 5. Experience using Business intelligence tools such as SAS, SQL and data visualization tools such as MS SQL Server, Oracle, Tableau, etc.

Required Question