Sr. IT Platform Manager, Sitecore

Overview

Since our founding in 1924, we've cut cardiovascular disease deaths in half, but there is still so much more to do. To overcome today's biggest health challenges and accelerate this progress, we need passionate individuals like you. Join our movement, be part of the progress, and help ensure a healthier future for all. You matter, and so does the impact you can make with us.

The American Heart Association has an excellent opportunity for a Sr. IT Platform Manager, Sitecore based at our National Center in Dallas, TX.

The Sr. IT Platform Manager is responsible for contributing to the design of vision, strategy, and roadmap for platform(s) across the enterprise. Ensures the platform(s) ecosystem supports business objectives through effective prioritization, stakeholder alignment, and structured change management.

The Association offers many resources to help you maintain work-life harmonization through your changing needs and life situations. To help you be successful, you will have access to Heart U, our award-winning corporate university, as well as additional training and support, locally.

#TheAHALife is more than a company culture; it is our way of life. It embodies our commitment to work-life harmonization and is guided by our core values where our employees can thrive both personally and professionally. Discover why you will Be Seen. Be Heard. Be Valued at the American Heart Association by following us on LinkedIn, Instagram, Facebook, X, and at heart.jobs.

Responsibilities

• Defines and maintains the Sitecore product vision, strategy, and multi-year roadmap aligned with organizational goals. Partners with business leads and technology leadership to translate business needs into prioritized product initiatives. Serves as the primary liaison between business stakeholders and technical teams to ensure clarity on goals, priorities, and impacts.
• Maintains a transparent, prioritized backlog of enhancement requests and business needs. Aligns backlog priorities with strategic outcomes and available budget.
• Leads change management and adoption activities for new Salesforce features, processes, and releases. Gathers feedback from business stakeholders to inform ongoing platform improvements and roadmap adjustments.
• Develop communication, training, and rollout plans to drive user adoption and business readiness. Facilitates requirements for workshops and collaborates with business analysts to ensure clarity of user stories and acceptance criteria.
• Defines and track KPIs to measure platform adoption, business value, and user satisfaction.
• Facilitates governance processes for request intake, prioritization, and platform change approvals. Partners with IT governance, data management, and security teams to maintain compliance and operational excellence.
• Performs other duties as required or assigned, which are reasonably within the scope and responsibility of the job level and family.

Want to help get your resume to the top? Take a look at the experience we require:

Qualifications

• Bachelor's degree or equivalent
• 5 years minimum prior relevant experience
• Required Skills: Analytical Thinking, Attention to Detail, Collaboration, Concept Development, Conceptual Thinking, Critical Thinking, Data Analytics, Effective Communication, Engineering Analysis, Feasibility Study, Flexibility, Gathering Information, Initiative, Market Research, New Product Development, Problem Solving, Product Development, Product Development Life Cycle, Product Marketing, Regulatory Compliance, Value Engineering

Compensation & Benefits

The American Heart Association invests in its people. Here are the main components of our total rewards package. Visit Rewards & Benefits to see more details.

• Compensation - Our goal is to ensure you have a competitive base salary. That's why we regularly review the market value of jobs and make adjustments, as needed.
• Performance and Recognition - You are rewarded for achieving success through annual salary planning and incentive programs; based on the type of position
• Benefits - We offer a wide array of benefits including medical, dental, vision, disability, and life insurance, along with a robust retirement program that includes an employer match and automatic contribution. As a mark of our commitment to employee well-being, we also offer an employee assistance program, employee wellness program and telemedicine, and medical consultation.
• Professional Development - You can join one of our many Employee Resource Groups (ERG) or be a mentor/mentee in our professional mentoring program. HeartU is the Association's national online university, with more than 100,000 resources designed to meet your needs and busy schedule.
• Work-Life Harmonization - The Association offers Paid Time Off (PTO) at a minimum of 16 days per year for new employees. The number of days will increase based on seniority level. You will also have a total of 12 paid holidays off each year, which includes several days off at the end of the year.
• Tuition Assistance - We support the career development of all employees. This program provides financial assistance to employees who wish to further their education and career in relation to their current duties and responsibilities, or for potential future positions in the organization.

The American Heart Association's 2028 Goal: Building on over 100 years of trusted leadership in cardiovascular and brain health, by 2028 the Association will drive breakthroughs and implement proven solutions in science, policy, and care for healthier people and communities. The greatest discoveries in health must reach everyone where they are.

At American Heart Association | American Stroke Association, our mission is to be a relentless force for a world of longer, healthier lives, regardless of race, ethnicity, gender, gender identity, religion, age, language, sexual orientation, national origin and physical or cognitive abilities.

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In accordance with local and state laws where applicable, qualified applicants with arrest or conviction records will be considered for employment.

EOE/Protected Veterans/Persons with Disabilities

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