Application support Lead

Cincinnati, OH, US • Posted 9 hours ago • Updated 3 hours ago
Contract Independent
Contract Corp To Corp
Contract W2
On-site
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Java
  • react
  • Application Support
  • servicenow
  • Groovy
  • DynaTrace
  • Ticketing
  • Incident

Summary

Job Description

  • Strong proficiency in Java Groovy
  • Frontend development experience with Vue or React
  • UC4 Automic job scheduling orchestration
  • Dynatrace Humio log analysis and Grafana dashboards
  • ServiceNow ticketing tracking reporting and SLA management
  • Experience troubleshooting across applications integration and database layers
  • Monitoring telemetry and proactive ing implementation

Key Responsibilities

  • Establish and manage ServiceNow first intake triage categorization routing and escalation processes
  • Own end-to-end incident and problem management across L1 L2 and L3 support models
  • Lead troubleshooting using logs monitoring tools and database analysis to identify root causes
  • Define and track SLA metrics including Response Time Resolution Time MTTA and MTTR
  • Build and maintain operational runbooks knowledge articles and support procedures
  • Publish weekly operational reports and monthly leadership scorecards
  • Drive continuous improvement through RCA incident trend analysis and proactive monitoring
  • Direct offshore teams review analysis quality and ensure adherence to support processes
  • Support UW Automation applications including Submission Intake Renewal Solicitation CAR Document Extraction Summarization Automation Dashboard IPA Reporting and related integrations
  • Demonstrate experience managing enterprise application support environments and stakeholder communications
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91009966
  • Position Id: 2026-31113
  • Posted 9 hours ago
Contact the job poster
MG

Maheshwaran Gurusamy

Recruiter @ Cloudious
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