Senior SAP Service Mangement Analyst

Client: Global manufacturing industry
Job: SAP Service Management Analyst
Location: 100% remote from the US
Job type: full-time/direct hire
Pay: up to $140k

SAP Service Management Senior Analyst

The SAP Service Management Senior Analyst will be a key participant in the implementation, maintenance, and optimization of functionality with SAP supporting the Service processes. The ideal candidate will have a proven track record of working on complex SAP projects and driving process improvements. In this role you will report to the SAP OTC Lead.

HOW YOU WILL MAKE AN IMPACT:

• Analyze, design, implement and maintain global Service Management solutions to support business processes.
• Gather, analyze, and document systems, business process requirements and gaps between the SAP global template through workshops, meetings, and site visits.
• Perform business process mapping using standard methodologies
• Collaborate with cross-functional teams including Order-to-Cash, Plan-to-Manufacture, Procure-to-Pay and Record-to-Report to ensure alignment within S/4.
• Configure Service Management functions and prepare Functional Specifications for enhancements
• Take part in design, build, test, data migration and training activities during the project, as well as support activities after go-live.
• Manage and prioritize the Service Management enhancement backlog
• Troubleshoot and resolve issues related to SAP Service processes.
• Ensure data integrity and compliance with internal controls and external regulations.

WHAT YOU WILL BRING TO THE ROLE:

• Bachelor's degree in Information Systems, Supply Chain, Business Administration or related field
• 5+ years of hands-on experience with SAP Service Management
• Experience with In-house repair, Field Service and Service Contract processes
• Experience with Salesforce Field Service is a plus
• Excellent organizational, interpersonal, communication, analytical and problem-solving skills
• Ability to work independently and manage multiple priorities.