ServiceNow HRSD Manager

Role- ServiceNow HRSD

Location-Remote

Duration- Long Term

Work you’ll do:

As a Manager on the ServiceNow HRSD team, you will be responsible for:

Leading the design and implementation of ServiceNow HRSD solutions using agile deployment methodology

Collaborating with functional and technical teams to facilitate requirements gathering, sprint design sessions, and solution planning for ServiceNow HRSD applications

Developing implementation plans for HRSD deployments, including milestones, scope, budget, and high-level solution architecture

Creating user journeys and user stories to support the design and configuration of Employee Service Portal, Knowledge Management, and Case Management capabilities

Overseeing solution delivery activities, including workshops, testing, defect resolution, and deployment support.

Managing project workstreams by coordinating with cross-functional stakeholders, tracking progress against timelines, and identifying and mitigating delivery risks early

Required Qualifications:

• Bachelor's degree or equivalent experience
• 10+ years of experience implementing or optimizing ServiceNow solutions
• 5+ years of experience in the delivery and implementation of at least one ServiceNow HRSD core module

Preferred Qualifications:

• Experience designing and/or implementing an HR shared service center (supported SSC design/launch for 1,000+ employees and/or multiple regions; defining service catalog, tiering (L0–L3), and SLAs/XLAs)
• Experience developing implementation plans in ServiceNow (created detailed plans/work breakdowns for 2+ ServiceNow releases covering design/build/test/cutover/hypercare; including UAT and integration milestones)
• Experience with a full HRSD suite implementation (delivered 1+ end-to-end HR Service Delivery (HRSD) implementation including Case & Knowledge Management, Employee Center/Portal, HR Catalog/Workflows, and go-live stabilization)