Service Cloud Product Owner
StoneGate-Technologies LLC
Dice Job Match Score™
👾 Reticulating splines...
Job Details
Skills
- LATAM
- EMEA
- APAC
- Service Cloud
- Service Cloud Product Owner
Summary
Job Title : Service Cloud Product Owner (PO)
Location : REMOTE
Duration : Long - Term Contract
W2 role only
Job Description
Led a Service Cloud scrum team through a global support portal redesign and phased rollout across NA, LATAM, EMEA, APAC, and MENAT owning the product from backlog to post-launch iteration.
Job Responsibilities
Managed the full backlog: user stories, acceptance criteria, sprint cadence, and multi-region delivery coordination
Aligned cross-functional stakeholders on portal architecture, Omni-Channel routing, and channel strategy including WhatsApp integration for regional preferences
Sequenced geographic regulatory compliance requirements into the roadmap, accounting for region-specific timelines
Navigated scope creep and business readiness gaps by continuously distinguishing what could ship from what needed more operational runway
Incorporated AI capabilities into the portal experience, balancing ambition with governance and regional readiness
Achievements
Delivered a consistent portal experience across five regions despite regulatory, cultural, and technical variation
Shielded the scrum team from organizational friction, maintaining delivery momentum throughout
Preserved stakeholder confidence through transparent prioritization and clear tradeoff communication amid shifting compliance timelines
- Dice Id: 91093695
- Position Id: 9028375
- Posted 1 hour ago
Company Info
About StoneGate-Technologies LLC
With more than 100+ IT Professionals, we have transactions with 30+ clients. We placed professionals, with expertise in fields such as information systems, and IT infrastructure, enabling us to deliver one-stop solutions addressing virtually the full spectrum of technical needs in the industry in the USA.
In terms of the number of IT professionals and the extensiveness of the fields covered, Stone gate Technologies LLC is one of the USA's best providers of technical human resources services.
Intensifying global competition means that power relationships in IT/ITES circles are shifting rapidly. Along with this, USA's IT structure is faced with the need to transform significantly. Our role is to keep up with USA’s ever-changing industry and capture client needs so as to be the fastest in our industry at providing clients with the human resources and best technical services.
The vision of the SGT is to help engineers realize their dreams, provide clients with high-quality services that surpass their expectations, and consequently contribute to a better society for our clients.
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