Consumer Loan Servicing Specialist: III (Senior)

Required Experience & Knowledge

• 5+ years of mortgage servicing, investor reporting, loan accounting, or related servicing operations experience.
• Direct experience with ICE Mortgage Technology servicing systems (MSP or related ICE servicing platforms) required.
• Experience supporting Client (Client) Investor Reporting activities preferred.
• Working knowledge of mortgage servicing investor guidelines, remittance processes, and reporting requirements.
• Understanding of loan-level accounting, reconciliations, and cash management functions.
• Knowledge of servicing transfers, loan acquisitions, loan sales, and investor onboarding activities.

Primary Responsibilities

• Review, research, and resolve investor reporting variances using ICE servicing systems and internal reporting tools.
• Perform loan-level analysis and correct reporting exceptions prior to investor remittance cycles.
• Generate and validate investor reporting and remittance data for Client portfolios.
• Ensure timely and accurate investor remittances in accordance with investor guidelines.
• Reconcile investor portfolios and custodial accounts to maintain data integrity and compliance.
• Research and resolve investor inquiries, reporting discrepancies, and remittance exceptions.
• Prepare wires, general ledger entries, and cash transactions supporting investor reporting activities.
• Partner with Investor Accounting and servicing departments to clear reconciling items and resolve operational issues.
• Assist with servicing transfers, boarding of new investors, and repurchase transactions.
• Support regulatory exams, internal audits, and compliance reviews through data analysis and documentation.

Technical Skills

• Advanced Microsoft Excel skills including:
• VLOOKUP/XLOOKUP
• Pivot Tables
• Conditional Formatting
• Data Analysis and Reconciliation
• Strong analytical, accounting, and problem-solving skills.
• Ability to interpret investor requirements and apply them to servicing operations.
• Experience utilizing reporting tools, servicing platforms, and data extracts to analyze portfolio performance.

Professional Competencies

• Strong attention to detail and accuracy.
• Ability to manage multiple priorities and meet strict deadlines.
• Effective verbal and written communication skills.
• Self-starter with the ability to work independently.
• Process improvement mindset with a focus on operational efficiency.
• Ability to develop, maintain, and enhance departmental procedures and controls.

Preferred Qualifications

• Associate's or bachelor's degree in accounting, Finance, Business, Mortgage Banking, or related field.
• Experience with Client Investor Reporting.
• Knowledge of GAAP and mortgage servicing accounting practices.