SAP S4 HANA Field Services/Quality Engineer

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Job Title: SAP S4 HANA Field Services/Quality Engineer

Location: Houston, TX

Job Description

Core Responsibilities

• Serve as the independent client-side advocate across field service process design, dispatch/scheduling, crew management, mobility, contractor coordination, and integration with SAP work and asset processes.
• Review and challenge SI or platform partner outputs related to Salesforce Field Service, IFS FSM, SAP EAM integration, and end-to-end field execution design.
• Assess whether proposed designs support actual utility field operations, crew execution realities, outage/response needs, and workforce usability.
• Validate integration patterns and business process connectivity across work creation, assignment, scheduling, status management, completion, materials usage, and financial impacts.
• Drive traceability across requirements, process decisions, interface needs, control points, and downstream reporting implications.
• Represent the client perspective in design reviews, governance forums, and Design Authority situations where multiple partners may propose competing design or integration approaches.
• Identify where architecture or workflow design introduces unnecessary complexity, unsustainable manual workarounds, or poor field adoption risk.
• Support issue resolution for end-to-end processes that cross SAP, field service, mobility, supply chain, and finance domains.
• Coach client stakeholders on the practical implications of field service platform decisions and what is required to achieve sustainable operational adoption.

Required Experience and Qualifications

• 12-15+ years of experience in field service, asset/work execution, or service operations environments with strong enterprise system integration exposure.
• Strong experience with Salesforce Field Service and/or IFS Field Service Management, including design or implementation involvement in large programs.
• Meaningful experience integrating field service capabilities with SAP ECC and/or SAP S/4HANA, especially around EAM/work management processes.
• Strong ability to evaluate solution designs, process architecture, integration patterns, and field usability implications.
• Experience implementing field platforms in Electric and/or Gas Utilities is required.
• Experience implementing large, complex, multi-jurisdiction Transformations is required.

Additional Preferred Experience

• Experience integrating with SAP S/4HANA is strongly preferred.
• Southwest region based preferred but not required.
• Ability and willingness to co-locate with the client team during critical planning, design, and governance periods. (at least 50% of the time)
• Investor-Owned Utility (IOU) experience strongly preferred.
• Experience operating in complex multi-partner programs where the practitioner must independently assess and challenge SI recommendations.
• Experience with utility dispatch, line/crew operations, service order execution, contractor field models, outage-related processes, or other utility field operating environments.
• Experience assessing technician mobility, scheduling practicality, and adoption risk in large geographically dispersed organizations.