As a member of the IT Management Team, you are responsible for managing, developing, and leading a team of employees. Your role includes leading the specific functional responsibilities of your team, which involves overseeing team performance and deliverables. However, your role as a leader within our organization requires more than the management of resources and day-to-day operations. As a steward of the company, you are charged with the development and execution of your team's strategic vision and plan and ensuring that your team's actions align with the larger goals of the company and the IT Division.
The Digital Engineering Manager leads a product and integration team to develop and integrate product(s) within the Digital website environment; an environment that is currently undergoing a transformational journey. The individual in this role should have a technical background, be knowledgeable in programming languages and software development methodologies, as well as have great business partnering skills. The Digital Engineering Manager will lead and motivate a team of engineers to meet product goals, create a positive work environment, and encourage teamwork and collaboration.
As the primary conduit between your employees and upper leadership, your role in communicating and modeling the values and guiding principles of our company culture is of vital importance. All members of IT Management should strive to consciously and consistently foster a culture of engagement, trust, and "open door" communication.
Job Duties/Essential Functions- INTEGRITY: When achieving benchmarks and goals, use methods/strategies that are consistent with the Code of Ethics and the Standard of Ethics for Managers and Supervisors. Always leads by example. Appropriately handles employee concerns and follows through to resolution.
- MEMBER SERVICE: Provides and ensures staff provides an exceptional member experience.
- ADMINISTRATION: Ensures proper department coverage (writing schedule and break aids if needed). Understands department budget, able to research and explain budget variances.
- MANAGING PERFORMANCE: Coaches and mentors' employees to provide support and guidance. Has regular open and honest conversations with employees to discuss work performance and career development. Identifies learning opportunities to strengthen employee knowledge, skill and ability.
- COMMUNICATION: Regularly shares information with employees via meetings and one-on-one conversations. Successfully navigates difficult conversations with employees, members, and suppliers. Listens, expresses empathy and adapts to get points across. Addresses issues immediately to ensure a timely resolution and to avoid escalating the situation. Consistently demonstrates business knowledge during interactions with senior management.
- SELF-MANAGEMENT: Demonstrates sound judgment, taking a partner when necessary. Ability to maintain self-control in the face of hostility or provocation or in intense, hectic situations.
- INCLUSION: Encourages different approaches and ideas to work and to accomplish goals. Seeks employee input. Takes the time to get to know or reach out to candidates who show potential that may not come forward on their own.
- COMPLIANCE AND SAFETY: Takes measures to ensure employee and member information is kept confidential and adheres to IS security policy.
- Provides leadership to the team and facilitates resolution of production system outages.
- Ensures non-production systems are up and running and available for projects.
- Manages the team work assignments and ensures completion.
- This is a full-time management/leadership position (45+ hours per week).
- Regular and reliable workplace attendance at your assigned location.
Ability to operate vehicles, equipment or machinery- Computer, phone, printer, copier, fax
Non-Essential Functions- Assists in other areas of the department as necessary.
- Assists in other areas of the company as necessary.
Ability to operate vehicles, equipment or machinery- Same as Essential Functions.
Experience, Skills, Education & Licenses/CertificationsRequired:- At least 5 years' experience managing a medium to large agile development team.
- Experience with large-scale applications, preferably web based, in a cloud environment.
- Experience in working with complex modern SaaS platforms and applications.
- Experience leading a group of software engineers in a DevOps culture.
- Advocate for leveraging and evolving a continuous delivery/integration pipeline and QA Automation to drive agility.
- Strong communication skills, both oral and written.
- Strong leadership and team-building skills.
- Innovative, creative, and with a passion for excellence.
- Strong interpersonal skills; able to work with people at all management levels.
- Detail oriented and strong problem-solving skills.
- Excellent organizational and planning skills, with experience building strategic and tactical plans.
- Ability to analyze a situation for potential future problems.
- Ability to work under pressure and in a crisis situation.
- Extremely responsive, with a strong sense of urgency.
- Able to support off hours work as required including weekends, holidays, and 24/7 on call responsibilities.
- HIPAA Training and Supervisors Orientation (within 30 days of hire); Leadership Development 101 (within one year); Costco Pay Policies (within 90 days of promotion).
Recommended: - Experience managing a Digital team.
- Application development experience.
- Experience with major development languages, such as Java or C#.
- Proficient in Google Workspace applications, including Sheets, Docs, Slides, and Gmail.
- Successful internal candidates will have spent one year or more on their current team.
- Successful internal individual contributor candidates will have been marked as "YES" to "ready/qualified to manage team(s) in Costco IT" on the Manager Readiness Survey by a member of their leadership within the last 12 months.
Other Conditions- Management will review the Job Analysis for this position prior to a job offer.
Required Documents
Cover Letter
Resume
Last two performance reviews
Attendance records for current year (Do not include absences covered by paid sick/personal time,
FMLA or other protected absences.)
California applicants, please click here to review the Costco Applicant Privacy Notice.
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