BSA with Nice CXOne

Plano, TX, US • Posted 5 hours ago • Updated 5 hours ago
Contract Independent
Contract W2
12 Months
On-site
Depends on Experience
Fitment

Dice Job Match Score™

👾 Reticulating splines...

Job Details

Skills

  • IVR
  • Nice CXOne
  • CXOne
  • BSA
  • Businessanalyst
  • Business ayatems analyst
  • Support Engineer

Summary

Job Title: BSA with Nice CXOne

Location: Plano, Texas (Day1 onsite)

Duration:12+Months

  • General understanding of contact center workflow and IVR applications
  • Knowledge of Nice CXOne applications like Central, CX softphone, salesforce agents, CXOne reporting and dashboard and Omnichannel routing
  • IVR call flow experience.
  • Experience in working on projects with IVR call flow modifications to promote self-service.
  • Hands on experience on REST API.
  • Experience on JIRA
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 90977120
  • Position Id: 9047265
  • Posted 5 hours ago
Contact the job poster
RI

Ramya Inala

Recruiter @ TechSpace Solutions Inc.
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