About us:
Creative Information Technology Inc (CITI) is an esteemed IT enterprise renowned for its exceptional customer service and innovation. We serve both government and commercial sectors, offering a range of solutions such as Healthcare IT, Human Services, Identity Credentialing, Cloud Computing, and Big Data Analytics. With clients in the US and abroad, we hold key contract vehicles including GSA IT Schedule 70, NIH CIO-SP3, GSA Alliant, and DHS-Eagle II.
Join us in driving growth and seizing new business opportunities!
Position Description:
The Department of Health and Human Services (DHHS) is seeking 3 to 4 skilled contractors to assist in resolving approximately 10,000 help desk tickets received each year by DHHS IT. This position would join the DHHS IT Operations Team, which is responsible for the bulk of touch-labor support for nearly 2,500 staff across about 50 locations, 211 Montgomery County Public School Health Rooms, and 12-16 school-based health and wellness centers.
General tasks include:
Advanced level desktop support, including Operating System (OS) imaging, hardware, software, mobile device deployment, troubleshooting, documentation, inventory, computer relocation, commercial off the shelf (COTS) and internal applications support, A/V support, and other duties as assigned.
Contractor will provide staff with experience in:
· Windows OS Administration: Windows10/11 Enterprise.
· Desktop support, including Hardware/Software troubleshooting in Windows Active Directory and enterprise domain environments, as well as various VDI solutions.
· Knowledge in troubleshooting enterprise printers
· Knowledge in rapid deployments, OS imaging, mobile devices, MS Office 365 Suite familiarity, and various COTS software packages.
· Virtual Private Network support.
· Experience in using helpdesk ticketing systems, i.e., ServiceNow or Remedy.
Many DHHS employees telework, so the contractor should be familiar and able to
provide remote support using telephone and/or MS Teams.
Education
BS or BA degree (in a technical field is a plus).
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