Service Management Specialist

Lewisville, TX, US • Posted 2 days ago • Updated 2 days ago
Contract Independent
Contract W2
24 Months
No Travel Required
On-site
$50 - $55/hr
Fitment

Dice Job Match Score™

✨ Finding the perfect fit...

Job Details

Skills

  • DATA CENTER
  • DATACENTER
  • DATA CENTRE
  • ASSET
  • INVENTORY
  • ASSET MANAGEMENT
  • ASSET TRACKING
  • ASSET VERIFICATION
  • ASSET AUDIT
  • RECONCILIATION
  • PHYSICAL INVENTORY
  • SERVICENOW
  • SERVICE NOW
  • SNOW
  • NLYTE
  • DEVICE42
  • OPENDCIM
  • SUNBIRD
  • TRELLIS
  • ECOSTRUXURE
  • STRUXUREWARE
  • FNT COMMAND
  • SMARTZONE
  • DCIM
  • SERVER
  • STORAGE
  • NETWORK
  • RACK
  • CABLING

Summary

Job Title: Service Management Specialist Job ID:26-03129 Location: Lewisville, TX 75067, Duration: 24 months of contract
Job Summary
We are seeking a Service Management Specialist to support day-to-day asset management activities within a Data Center environment. This is an operational role requiring hands-on work with physical IT assets, asset verification, and ticket management using ServiceNow.
The ideal candidate will have experience using ServiceNow as an end user (not as a Developer, Administrator, or Implementation Consultant) along with working knowledge of Data Center Infrastructure Management (DCIM) tools. Responsibilities include verifying asset information, validating asset tags, identifying discrepancies, and creating ServiceNow tickets to ensure accurate asset records.
Key Responsibilities
  • Perform physical verification of IT assets within the Data Center.
  • Validate asset tags and ensure asset information matches inventory records.
  • Identify discrepancies in asset records and create/update asset-related tickets in ServiceNow.
  • Use ServiceNow to track asset-related requests and maintain accurate documentation.
  • Utilize DCIM tools to verify asset locations, rack positions, power assignments, and infrastructure inventory.
  • Support asset inventory, audits, and reconciliation activities.
  • Work closely with Data Center Operations, Infrastructure, and Asset Management teams to maintain accurate asset records.
  • Follow established asset management processes and documentation standards.
  • Assist in maintaining accurate asset and location data across enterprise asset management systems.
Required Skills
  • Experience using ServiceNow as an end user for ticket creation, updates, and asset-related activities.
  • Experience using one or more DCIM (Data Center Infrastructure Management) tools such as:
  • Nlyte
  • Sunbird DCIM
  • Schneider Electric EcoStruxure IT / StruxureWare
  • Vertiv Trellis
  • FNT Command Platform
  • Device42
  • Panduit SmartZone
  • OpenDCIM
  • Experience performing physical IT asset verification, inventory management, and asset audits in a Data Center environment.
  • Ability to identify discrepancies between physical assets and inventory records.
  • Strong attention to detail and organizational skills.
  • Good written and verbal communication skills.
  • Ability to work independently in a fast-paced Data Center environment.
Preferred Qualifications
  • Experience supporting enterprise Data Center operations.
  • Familiarity with IT asset lifecycle management.
  • Experience participating in asset inventory reconciliation and audit activities.
  • Basic understanding of servers, storage, networking equipment, racks, cabling, and power infrastructure.
  • Familiarity with barcode scanners, asset tagging processes, and inventory tracking systems.m
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: sunrise
  • Position Id: 9025188
  • Posted 2 days ago
Contact the job poster
JS

Jayabalaji Subbaroyal

Recruiter @ Sunrise Systems, Inc.
Create job alert
Set job alertNever miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Hybrid in Coppell, Texas

21d ago

Easy Apply

Full-time

$100,000 - $120,000

Hybrid in Coppell, Texas

17d ago

Easy Apply

Full-time

$100,000 - $120,000

Hybrid in Dallas, Texas

3d ago

Easy Apply

Full-time

Depends on Experience

Hybrid in Dallas, Texas

Yesterday

Easy Apply

Full-time

Depends on Experience

Search all similar jobs