Sales Solutions Engineer
Location: Remote, US
Full time

In the Payment Accuracy portfolio, our mission is reduce administrative expense, reduce abrasion and create a better patient experience by shifting actionable insights left in the claim lifecycle.

Sales Solutions Engineer, Payment Accuracy that will accelerate growth in this market that requires deep subject matter expertise and consultation. This individual will report directly to the Vice President of Payment Accuracy and will be expected to work in close partnership with our sales and account management, strategy, product and technology teams to grow our Payment Accuracy business supporting payer and provider accounts, both pre and post sales. The successful candidate will ultimately be accountable for driving net new revenue growth and supporting customer retention and expansion.
This role requires a blend of technical acumen, payment accuracy (payment integrity, claims processing) knowledge, strong problem-solving skills and excellent relationship development and communication skills. The ideal candidate will be passionate about helping providers, payers and technology partners successfully use our payment accuracy solutions and will embody a tenacious approach to winning deals, driving successful adoption of our payment accuracy solutions, while also excelling in highly technical and strategic competencies.

Why you want to work on this team:

Energized by innovation, transformation and disruption
Passionate about working in a space that is complex and disruptive in nature
Playing a critical role in supporting Payment Accuracy revenue growth
Motivated to secure customer relationships as a trusted advisor with some of the largest healthcare entities in the country

To be qualified for this position you:

Bachelor's or advanced degree in Business, Information Technology, healthcare or a related field.
A minimum of 5 years of experience working at a health plan, a health technology company serving health plans, or in healthcare consulting serving health plans.
Demonstrated success in achieving topline revenue growth.
Deep expertise in payment accuracy use cases.
Proficiency in claim data processing and data standards (e.g., X12, FHIR) and can speak to its challenges.
Excellent communication, negotiation, relationship and presentation skills.
Experience working across sales, account management, product and technology teams.
Ability to adapt and learn quickly, especially regarding new product features and market needs.
Willingness to travel for customer meetings, demos, and industry events.
Ability to build trusted relationships with customers and partners.
Overseeing the execution of complex multi-phase projects.

You will set yourself apart with:

Familiar with claims data processing and data standards (e.g., X12, FHIR)
Payment Accuracy or Revenue Cycle Management Experience

You will be:

Driving top-line revenue growth by advancing payment accuracy sales opportunities in close collaboration with sales and account management teams.
Serving as a strategic and technical expert during sales engagements, partnering with sales to mature later-stage deals with payers, providers, and health information technology (HIT) partners.
Delivering compelling presentations and demos of payment accuracy solutions to current and prospective customers, either independently or alongside the sales team.
Pitching payment accuracy solutions and strategy to payer department leaders (claims operations, payment integrity, provider relations), provider leaders (revenue cycle), and HIT partners (technology and operations).
Developing solution proposals and crafting solution designs, including technical and data workflow diagrams, tailored to customer architecture and aligned with payment accuracy solutions.
Contributing to RFP responses in collaboration with the growth and proposal management team.
Supporting pilot engagements with existing and prospective customers in partnership with product management, presenting detailed analyses relevant to their payment accuracy use cases.
Providing subject matter expertise to support customer success by incorporating strong data-driven ROI discussions and financial modeling into consultations with prospects and ongoing engagements, while also developing compelling case studies that aid in revenue retention and customer reference-ability.
Advising customers and partners on software solutions, integration strategies, and delivery techniques, supporting implementation with a focus on technical design and functional alignment.
Partnering with account management to ensure customer satisfaction, proactively developing risk mitigation strategies when needed.
Leveraging deep understanding of targeted payment accuracy use cases to shape discovery and solutioning discussions that drive sales and expand customer adoption.
Translating complex technical concepts into accessible language for non-technical audiences, dynamically adjusting communication to build rapport and trust.
Collaborating cross-functionally to provide technical and product subject matter expertise to commercial and customer services teams.

Sales Solutions Engineer, Payment Accuracy

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