Dynamics 365 Contact Center Architect

Job Title: Dynamics 365 Contact Center Architect
Location: Atlanta, GA (Onsite)
Job Type: Contract.
 

Job Description:

We are looking for a Digital Contact Center Architect with strong experience in Microsoft Dynamics 365 and Power Platform. This role focuses on designing and improving digital contact center solutions (chat, messaging, email) using AI and automation.

Top Skills:

• Dynamics 365

• Power Platform

• Contact Center / AI Automation

Key Responsibilities:

• Design and lead digital contact center solutions (chat, messaging, email)

• Work on AI, Copilot, and automation strategies

• Build and improve the 365 Contact Center platform

• Act as a technical advisor to business and IT teams

• Integrate contact center solutions with enterprise systems

• Improve customer experience and operational efficiency

Required Skills:

• Strong experience with Dynamics 365 (Customer Service/Omnichannel)

• Experience with Power Platform (Power Apps, Power Automate, Power BI)

• Experience in contact center/call center solutions

• Hands-on experience with AI, Copilot, or chatbots

• Experience with digital channels (chat, email, messaging)

• Strong communication and client-facing skills

Qualifications:

• 5+ years of experience in contact center architecture or solutions

• Experience delivering measurable results (CSAT, cost reduction, automation)

Preferred Skills:

• Experience with Copilot Studio

• Experience with automation and self-service solutions (bots, workflows)