Desktop Support Associate

Description
Workstation Management
Workstation imaging, configuration & deployment/user setup using common enterprise systems/tools such as SCCM/MDT. Autopilot/Intune experience a plus.
Application deployment using common enterprise tools
Hardware asset tracking & reporting
End-user security/protection application support (virmalware removal, hard-drive back-up, hard-drive encryption configuration, etc.)
Workstation research & related projects/initiatives (OS upgrades, new patch releases, browser upgrades, new application deployments, etc.)
Other technical configuration, support & administrative tasks as assigned
Level 2 Technical ("Break/Fix") Support
Level 2 (escalated from helpdesk) technology troubleshooting/repair/resolution services for all deployed workstations, mobile devices, applications, network/remote access & messaging services, for end-users across all sites
Occasional level 1 technology support after-hours & during high-demand periods (incidents/outages, enterprise-wide deployments, etc.)
Diagnosis/resolution of computer hardware, software & network issues for Executive and VIP personnel at all sites (on-site & via remote support tools)
Low-level network support (port testing, bandwidth monitoring, share drive troubleshooting, etc.)
Support ticket & SLA management using common enterprise tools such as ServiceNow, Remedy, etc.
General user community technology guidance, recommendations & education
Technical Administration
User permissions & password management on multiple systems (Active Directory, Exchange, etc.)
Incident management, including response, tracking & reporting for areas of responsibility
Document workstation configuration standards, processes & best-practices
Manage local site logistics including storage room, organizing inventory, shipping and receiving
Ability to lift up to 50 pounds
Able to sit or stand for extended periods of time
Team Collaboration
Work directly with team members, other IT groups and non-IT/business representatives to address all incidents, problems & requests
Coach/mentor Helpdesk analysts and desk-side support technicians in configuration & troubleshooting methods & best practices
Ongoing process/solution analysis and improvement
Experience
5+ years deploying, updating, optimizing and troubleshooting Windows-based workstations in a corporate environment.
5+ years providing support for common corporate client-side technologies, including wired/wireless networks, VPNs & security tokens, WiFi/broadband technologies, collaboration tools (Instant Messaging, Web Conferencing, Video Conferencing), A/V devices (projectors, presentation boards, etc.)
Experience deploying images, software & updates with workstation management tools (e.g., MS Deployment Toolkit (MDT), MS Systems Management Server (SMS), MS System Center Configuration Manager (SCCM), MS Autopilot, MS Intune, etc.)
5+ years providing support for Windows 10, Windows 11. Windows Server experience a plus.
5+ years providing support for MS Office and all major component applications.
5+ years providing support for other common corporate client-side applications (Acrobat, anti-virus solutions, anti-malware solutions, softphones, file encryption, screen capture, etc.)
5+ years providing support for internet-based applications using common internet browsers (Internet Explorer, Chrome, Firefox, etc.) & related technologies (Java, ActiveX, etc.)
5+ years providing on site & remote technical support for workstations, applications and networking technologies - in medium to large organizations.
Macintosh & OS X configuration & support experience a plus.
Some exposure to implementing and/or supporting virtual servers & desktops using VMware or similar tools.
Basic understanding of IP addressing, subnets, file/folder mapping, share drives & network printer configuration. Basic file & print server configuration/administration a plus.
Familiarity with a range of ticket/incident management systems, specifically ServiceNow
Microsoft Active Directory administration.
Ability to coordinate tasks with vendors to meet service targets & project deadlines.
Ability to prioritize & multi-task in a fast-paced/demanding environment.
Ability to work independently or as part of a team to meet deadlines.
Strong analytical & problem-solving.
Strong interpersonal/relationship-building skills & customer service values/practices.
Strong written, verbal & phone skills, with ability to explain technical matters in non-technical terms.
Good ability to judge situational feedback (user frustration, systems urgency, etc.) and adjust support response/approach to meet needs.
Education
Professional training/certifications related to areas of responsibility (e.g. CompTIA A+ Network+, MCITP, MCSA, MCTS, etc.)
Information Services related college degree preferred, but not required
Job Type & Location
This is a Contract position based out of El Segundo, CA.
Pay and Benefits
The pay range for this position is $30.00 - $30.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in El Segundo,CA.
Application Deadline
This position is anticipated to close on Mar 5, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.