Pharma Supply Chain Business Process & Product Design Lead (Onsite / Fulltime)

Business Process & Product Design Lead Location: Philadelphia, PA

Duration: Fulltime Job Description

Must-have skills

• Pharma clinical supply chain experience
• Knowledge of SaaS products and landscape
• Strong business process analysis and design experience
• Hands-on product design / digital product experience
• Experience with GxP-regulated applications / products
• Workshop facilitation to help harmonize divergent business processes into one target design
• Rapid wireframing/prototyping (Figma or similar) to validate harmonized processes with stakeholders before build
• Working knowledge of integrations and master data governance
• Experience with large-scale ERP/SAP or supply chain transformation programs

Nice-to-have skills

• Background in data-driven continuous improvement and harmonization initiatives
• Comfort operating within a defined governance/RACI structure knowing when to decide versus when to escalate

Key responsibilities

Business process & product design

• Analyze and document current-state R&D supply chain processes and identify gaps, inefficiencies, and dependencies.
• Define future-state process designs, frameworks, and taxonomy aligned to strategic objectives and industry best practices.
• Translate business needs into clear product requirements, user stories, process flows, and functional specifications.
• Ensure processes, data, and system capabilities are aligned to deliver target outcomes and user experience.
• Transformation & harmonization
• Assess differences in operating models across business units and identify simplification and standardization opportunities.
• Drive adoption of common processes, business rules, and governance models.
• Support change management, organizational readiness, and transition to harmonized ways of working.
• Champion continuous improvement and data-driven decision making.
• Stakeholder engagement
• Facilitate workshops, design sessions, and requirements gathering with business stakeholders.
• Act as a trusted partner between business teams, IT, digital product teams, and external vendors.
• Build alignment across diverse stakeholder groups and drive consensus on priorities and solution direction.
• Communicate complex concepts clearly to both technical and non-technical audiences.

Skills & experience

Strong experience in business analysis, process design, product design, or business transformation roles.

Understanding of pharmaceutical R&D and supply chain processes in a regulated (GxP) environment.

Proven ability to translate business requirements into solution designs and product features.

Key qualities

Strong collaboration and influencing skills across functions and levels.

Ability to simplify complex challenges into practical solutions.

Passion for transformation, innovation, standardization, and continuous improvement.