Voice Administrator

Description
o Maintain the incident/task queue to close ~40 tickets a day
o Research and document station programming for Teams conversion project
o Working with telecommunication carriers to troubleshoot circuit issues/outages
o Prior Avaya System Administrator experience (MACD - Moves, Adds, Changes, & Deletes) - prefer to have someone with recent experience
o Carrier circuit experience (Avaya, Spectrum, Verizon, etc)
- Not running on the latest version of avaya; they are running on 8.1 version.
- Moving away from avaya to teams; a year and a half project; they have one person handling the queue rn so they are needing a one more person to help manage.
- They need avaya; Cisco will not work.
Skills
avaya, Voicemail, ACD, Avaya Call Manager, Avaya communication manager, carrier
Top Skills Details
avaya,Voicemail,ACD,Avaya Call Manager,Avaya communication manager
Additional Skills & Qualifications
- A carrier background is a plus.
- Want someone who can hit the ground running.
- On time, reliable
- Avaya IP office is a plus
Moves, Adds, and Changes (MACs)
o Process user and phone setup changes in the Avaya system to include extensions, voicemail, call routing - coordinating with internal customers for scheduling and implementation
o Track and prioritize multiple tasks, completing 30+ requests daily
o With minimal direction support Avaya AAFD users using Avaya System Manager
Incident Management & Troubleshooting
o Investigate and resolve issues related to Avaya phone systems to include call quality, connectivity, and feature-related problems
o Escalate complex issues to higher-tier support if needed
o Maintain accurate and detailed ticket updates in ServiceNow
Proactive Task & Queue Management
o Take initiative in managing and keeping the task queue clean
o Ensure tasks are addressed and closed quickly while maintaining quality
o Verify that issues are fully resolved to prevent repeat tickets
o Continuously monitor ticket backlog and work proactively to reduce open requests
o Strong knowledge of Avaya telephony systems and day-to-day ticket handling
o Proficient in Microsoft Excel, including pivot tables and lookup tables
o Experience documenting and tracking work in ServiceNow or similar ticketing systems
o Basic knowledge of Microsoft Teams Calling is a plus
Experience Level
Intermediate Level

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
-Medical, dental & vision
-Critical Illness, Accident, and Hospital
-401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
-Life Insurance (Voluntary Life & AD&D for the employee and dependents)
-Short and long-term disability
-Health Spending Account (HSA)
-Transportation benefits
-Employee Assistance Program
-Time Off/Leave (PTO, Vacation or Sick Leave)
Job Type & Location
This is a Contract position based out of San Antonio, TX.
Pay and Benefits
The pay range for this position is $28.00 - $35.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in San Antonio,TX.
Application Deadline
This position is anticipated to close on Feb 13, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.