Teamcenter Administrator / PLM Support Analyst

Must Have Skills:

• Hands-on experience supporting Teamcenter in a production environment.
• Experience with Teamcenter user support, workflows, access issues, and Teamcenter-NX integrations.
• Working knowledge of PLM and engineering application support processes.
• Experience in incident, service request, problem, and change management.
• Ability to troubleshoot application and integration issues and support testing and validation.
• Basic scripting, automation, or report development capability.


Roles & Responsibilities

• Provide L2 support for Teamcenter, Teamcenter-NX integrations, workflows, and related engineering applications.
• Support hypercare and steady-state operations associated with the Teamcenter go-live and increased user volumes.
• Troubleshoot incidents and service requests and coordinate resolution across global teams.
• Test and validate fixes, updates, and minor enhancements.
• Perform minor administrative activities, configurations, scripting, and automation support.
• Develop and deliver operational reports.
• Conduct root cause analysis for recurring issues and contribute to preventive actions.
• Coordinate with global IT, infrastructure, and application teams.
• Maintain knowledge articles and support documentation and provide peer training.

Managerial Skills:

• Strong analytical and structured problem-solving skills.
• Good written and verbal communication with business users and global technical teams.
• Ability to manage priorities during hypercare and high-ticket-volume periods.
• Customer-focused approach with disciplined documentation and knowledge sharing.