Senior Technical Lead (FINEOS Claims) in Windsor, CT (Remote)

Title: Senior Technical Lead – FINEOS Claims

Location: Windsor, CT (Onsite or Remote both works here)

Duration: Long Term

Role Overview

The Senior Technical Lead – FINEOS Claims is responsible for leading the design, development, customization, and integration of FINEOS Claims Management solutions for insurance enterprises. This role combines deep technical expertise in FINEOS, strong understanding of insurance claims domain, and hands‑on leadership of onshore/offshore delivery teams.

The role works closely with business stakeholders, architects, QA, and integration teams to deliver scalable, secure, and high‑performance claims solutions while supporting modernization, automation, and regulatory compliance initiatives across the claim’s lifecycle.

Key Roles & Responsibilities

Technical Leadership & Solution Design

• Serve as the technical lead and subject‑matter expert for FINEOS Claims Management Software, including configuration, customization, and extension
• Lead solution design and technical architecture for claims implementations, enhancements, and integrations with upstream/downstream systems
• Review and approve technical designs, code, and configuration changes, ensuring alignment with enterprise architecture standards

FINEOS Claims Implementation & Customization

• Lead development and configuration across core claims functions such as FNOL, adjudication, payments, subrogation, recoveries, and claim lifecycle management
• Customize FINEOS using supported frameworks, rules, workflows, and UI components to meet business requirements
• Support claims automation, straight‑through processing (STP), and exception handling use cases aligned with modern claims platforms

Integration & Data Management

• Design and oversee integration between FINEOS Claims and other insurance systems (Policy Admin, Billing, Payments, Document Management, Data Platforms)
• Work with APIs, messaging, and batch interfaces to enable real‑time and near‑real‑time data exchange
• Ensure data quality, reconciliation, and auditability across claims and financial systems

Delivery & Team Leadership

• Lead and mentor technical teams (developers, configurators, integration specialists) across onshore and offshore models
• Coordinate with Product Owners, Business Analysts, QA, and DevOps teams to ensure on‑time, high‑quality delivery
• Support Agile ceremonies, sprint planning, technical grooming, and release management activities

Quality, Performance & Support

• Ensure solutions meet non‑functional requirements including performance, scalability, availability, and security
• Support production deployments, post‑go‑live stabilization, and L3 support for FINEOS Claims platforms
• Troubleshoot complex production issues and lead root‑cause analysis and permanent fixes

Compliance & Best Practices

• Ensure adherence to insurance regulatory requirements, data privacy, and audit standards
• Apply best practices for coding standards, documentation, DevOps, and CI/CD pipelines
• Support modernization initiatives such as cloud adoption, automation, and AI‑enabled claims processing where applicable

Required Skills & Experience

Core FINEOS & Insurance Skills

• Strong hands‑on experience with FINEOS Claims Management Software
• Deep understanding of insurance claims domain, including FNOL, adjudication, payments, recoveries, and claims financials
• Experience delivering large‑scale claims transformation or modernization programs

Technical Skills

• Strong experience in FINEOS configuration, customization, and extension frameworks
• Proficiency in Java/.NET (as applicable), REST/SOAP APIs, XML/JSON, SQL
• Experience with integration patterns, middleware, and event‑based processing
• Familiarity with cloud platforms (Azure/AWS) and DevOps practices is a plus

Leadership & Delivery Skills

• Proven experience leading technical teams in Agile delivery models
• Strong problem‑solving, troubleshooting, and decision‑making abilities
• Excellent communication skills for interacting with business, technical, and executive stakeholders

Nice‑to‑Have / Preferred

• Experience with core insurance ecosystems (Guidewire, Duck Creek, Pega, Document Management, Payment platforms)
• Exposure to claims analytics, automation, or AI‑assisted claims processing
• Experience in cloud migration or FINEOS upgrades

Success Measures for the Role

• Stable, scalable, and high‑performing FINEOS Claims implementations
• On‑time delivery of releases with minimal production defects
• Improved claims processing efficiency, accuracy, and compliance
• High stakeholders and business satisfaction