Desktop Support Engineer in Vandalia, OH - Onsite - Only W-2 all 5 days.
TrustMinds, Inc.
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Job Details
Skills
- Desktop
Summary
This position to work on our W-2 ONLY
We are looking for a proactive and customer-focused Desktop Support Engineer with 3–4+ years of hands-on experience in IT support. The ideal candidate will serve as the first point of contact for IT-related issues, providing timely technical assistance to end users while ensuring high levels of customer satisfaction. The role involves troubleshooting hardware, software, network, and peripheral issues, as well as supporting day-to-day IT operations.
Key Responsibilities
- Act as the first point of contact for all IT-related incidents and service requests.
- Provide desktop, laptop, printer, and peripheral support to end users.
- Diagnose and troubleshoot hardware, software, operating system, and application-related issues.
- Install, configure, and maintain Windows operating systems, desktop applications, and security software.
- Manage user accounts, passwords, and access permissions in Active Directory and Microsoft 365 environments.
- Configure and support email clients such as Microsoft Outlook.
- Perform software installations, upgrades, and patch management.
- Support network connectivity issues, including LAN/Wi-Fi, VPN, and basic network troubleshooting.
- Install and configure printers, scanners, and other IT peripherals.
- Maintain IT asset inventory and ensure proper documentation of hardware and software.
- Log, track, and resolve incidents using an IT Service Management (ITSM) ticketing tool such as ServiceNow, Jira, or ManageEngine.
- Escalate complex issues to higher-level support teams when necessary.
- Follow IT security policies and ensure compliance with organizational standards.
- Provide remote support to users using remote access tools.
- Assist with onboarding and offboarding activities, including system setup, user provisioning, and device allocation.
- Document troubleshooting steps, resolutions, and knowledge base articles.
- Dice Id: 10336025
- Position Id: 9041311
- Posted 2 days ago
Company Info
About TrustMinds, Inc.
TrustMinds, Inc. provides Information Technology recruitment and staffing services to organizations worldwide. Headquartered in Michigan; TrustMinds believes in partnering with clients to develop a strong sense of trust and confidence by working towards common goals and objectives. By applying the appropriate mix of people, process and technology, TrustMinds helps its clients achieve their technology and business objectives. Our goal is to work with our clients to help them achieve growth, success and discover opportunities to increase efficiencies, improve quality and reduce costs.
We cater to both permanent and contract staffing requests. We are experts in recruiting the best talent across different technologies and are helping organizations like yourselves in getting the right resources. We pride ourselves in discovering and recruiting the best suited candidates; from a technology, process and domain perspective; from across the industry. Our focus has been in recruiting local talent, thereby keeping the cost of hire in check for our clients. All our recruiters have over 10 years of experience in the industry and are locally based in the USA. Their understanding of the business domain, technology and organization fitment makes them recruit the best professionals from across the board.
We have been working with a very select group of clients; primarily large organizations; for whom we have become an extension of their talent acquisition arm. This has also led us to work very closely with them and give proper focus on their requirements.
We do not carry a bench; hence we will not be pushing our candidates for your requirements. We are expert recruiters who will take your requirements and recruit from the local market.
We look forward to discussing how we can help your organization fulfill its resourcing needs.
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