Salary: Depends on Qualifications
Location : Houston, TX
Job Type: Regular Full-time
Job Number: 16221
Department: Public Defender's Office
Opening Date: 02/06/2026
Closing Date: 3/6/2026 11:59 PM Central
Max Number of Applicants: 100
Position DescriptionPosition Overview:Responsible for providing consultation and day-to-day administration and support to attorneys and staff using computers. General duties include training and support for all data processing, office automation, networking, and data communications processes. Responsible for providing technical and end-user support for all computer systems, as well as performing or coordinating all automation support services necessary for the successful operation of those systems. Provides consultation and support to staff attorneys, investigators, and paralegals on methods to effectively use computers in case preparation and presentation. Provides help desk support for users, including technical assistance, ticket creation and escalation, application support, user training, remote support, account management, permissions, and related services for attorneys and staff.
Duties and Responsibilities:- Installs, configures, tests, monitors, and troubleshoots end-user workstations and related hardware and software to maintain required desktop service levels.
- Performs system administration-related tasks such as imaging and deploying Windows/Microsoft Office 365-based workstations and laptops, and updating inventory assets.
- Supports and troubleshoots LAN, WAN, and Wi-Fi connectivity issues.
- Assists in researching and recommending new hardware and software solutions.
- Accurately documents instances of desktop equipment failure, repair, installation, and removal, and updates directories as needed.
- Gains a base understanding of PDO applications as they relate to desktop support and troubleshooting.
- Other duties as assigned.
Harris County is an Equal Opportunity EmployerIf you need special services or accommodations, please call or email
This position is subject to a criminal history check. Only relevant convictions will be considered and, even when considered, may not automatically disqualify the candidate. Requirements Education and Experience:- Associate degree in Computer Science, Information Systems, or another related field from an accredited college or university.
- One (1) to two (2) years of IT work experience with demonstrated working knowledge of basic to moderately complex hardware and software products, problem solving/troubleshooting skills.
- At least one (1) year of customer service experience.
NOTE:Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but
ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications. Preferences - Bachelor's degree in Computer Science, Information Technology, Electronics, or related field.
- A+ Certification (or comparable certification).
- Three (3) or more years of IT work experience.
- Experience with asset management systems.
- Help Desk or technical support experience in local government or law offices.
- Familiarity with DVR systems for security/surveillance footage retrieval.
- Experience with A/V conference room setup, troubleshooting, and support.
General InformationPosition Type and Typical Hours of Work:- Regular Full-time
- Hours will be discussed during departmental interview.
- May be required to be on-call, work more than forty hours during the workweek or on weekends when special projects or deadlines need to be met, or when participating in an emergency activation.
Salary:- Depends on qualifications
- Based on 26 pay periods
Employment may be contingent on passing a drug screen and meeting other standards. Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.HARRIS COUNTY EMPLOYEE BENEFITSHarris County offers a highly competitive benefits program, featuring a comprehensive group health plan and defined benefit retirement plan.
The following benefits are offered
only to Harris County employees in
regular (full-time) positions:
Health & Wellness Benefits
- Medical Coverage
- Dental Coverage
- Vision Coverage
- Wellness Plan
- Life Insurance
- Long-Term Disability (LTD) Insurance
- Employee Assistance Program (EAP)
- Healthcare Flexible Spending Account
- Dependent Care Flexible Spending Account
Paid Time Off (PTO)
- Ten (10) days of vacation leave per year (accrual rate increases after 5 years of service)
- Eleven (11) County-observed holidays
- One (1) floating holiday per year
- Paid Parental Leave*
- Sick Leave
Retirement Savings Benefit
- 457 Deferred Compensation Plan
The following benefits are available to Harris County employees in
full-time and select
part-time positions:
- Professional learning & development opportunities
- Retirement pension (TCDRS defined benefit plan)
- Flexible work schedule*
- METRO RideSponsor Program*
* Participation may vary by County department. The employee benefits plans of Harris County are extended to all eligible participants across various departments with the exception of the Harris County Community Supervision and Corrections Department, for which the cited Health & Wellness Benefits are administered through the State of Texas.
In accordance with the Harris County Personnel Regulations, group health and related benefits are subject to amendment or discontinuance at any time. Harris County Commissioners Court reserves the right to make benefit modifications on the County's behalf as needed.
For plan details, visit the Harris County Benefits & Wellness website:01
Which of the following best describes your education as it relates to this position?
- High School Diploma or G.E.D. equivalent
- Associate Degree
- Bachelor Degree
- Master Degree
- Doctorate Degree
- None of the Above
02
If you selected a college degree in response to the previous question, which of the following disciplines best relates to your degree most relevant to this position?
- Computer Science
- Information Systems
- Other Related Field
- Unrelated Field
- N/A; No Degree
03
Which of the following best describes your verifiable years of IT work experience with demonstrated working knowledge of basic to moderately complex hardware and software products, problem solving/troubleshooting skills?(To be considered, qualifying experience must be documented in your application's employment history)
- Less than one (1) year
- One (1) year or more but less than two (2) years
- Two (2) years or more but less than three (3) years
- Three (3) years or more
- I do not have this experience
04
Which of the following best describes your verifiable years of customer service experience?(To be considered, qualifying experience must be documented in your application's employment history)
- Less than one (1) year
- One (1) year but less than two (2) years
- Two (2) years but less than three (3) years
- Three (3) years or more
- I do not have this experience.
05
Do you have an A+ Certification (or comparable certification)?Certification MUST be documented in the "Certificates and Licenses" section of your application to be considered.)
06
Do you have experience with asset management systems?
07
Do you have experience with A/V conference room setup, troubleshooting, and support?
Required Question
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