M365 Analyst

Key Responsibilities

• Administer and support Microsoft 365 services, including Exchange Online, SharePoint Online, Teams, OneDrive, and Microsoft 365 applications.
• Manage users, groups, licenses, roles, permissions, and access through Microsoft Entra ID.
• Troubleshoot and resolve Microsoft 365 incidents and service requests within agreed SLAs.
• Monitor Microsoft 365 service health, performance, and availability.
• Support Exchange Online mailboxes, distribution groups, shared mailboxes, mail flow, and email-related issues.
• Manage SharePoint sites, permissions, document libraries, and access issues.
• Support Microsoft Teams configuration, meetings, calling, collaboration, and user issues.
• Assist with device management and application deployment using Microsoft Intune.
• Implement and support Microsoft 365 security features such as MFA, Conditional Access, Defender, and data protection policies.
• Assist with Microsoft 365 compliance, retention, eDiscovery, auditing, and information governance activities.
• Develop and maintain PowerShell scripts to automate routine Microsoft 365 administration tasks.
• Monitor and investigate security alerts and suspicious activities in collaboration with security teams.
• Participate in Microsoft 365 migrations, upgrades, tenant configuration, and integration projects.
• Maintain technical documentation, procedures, knowledge articles, and configuration records.
• Work with vendors and Microsoft Support to resolve complex technical issues.
• Provide technical guidance and support to end users and internal IT teams.

Required Skills & Qualifications

• Bachelor''s degree in Information Technology, Computer Science, or a related field, or equivalent experience.
• 2–5 years of experience in Microsoft 365 administration or support.
• Strong knowledge of:
  • Microsoft 365 Administration
  • Exchange Online
  • SharePoint Online
  • Microsoft Teams
  • OneDrive for Business
  • Microsoft Entra ID
  • Microsoft Intune
• Working knowledge of Microsoft 365 security and compliance.
• Experience with PowerShell and Microsoft 365 automation.
• Strong troubleshooting and analytical skills.
• Good understanding of identity, authentication, MFA, RBAC, and Conditional Access.
• Strong communication and documentation skills.

Preferred Certifications

• Microsoft 365 Certified: Administrator Expert
• Microsoft Certified: Identity and Access Administrator Associate
• Microsoft Certified: Security, Compliance, and Identity Fundamentals
• Microsoft Certified: Endpoint Administrator Associate