Job#: 3033688 Job Description: Customer Engineer for Dynamics Customer Engagement (Functional)We are seeking a skilled and experienced Dynamics Customer Engagement (CE) Customer Engineer with expertise in design, development and optimization of Dynamics CE functional skills across Customer Service configuration (queues, SLAs, routing, entitlements), Customer Insights - Journeys (real-time journeys, triggers, orchestration), Business process re-engineering using configuration-first patterns, Customization reduction and upgrade-safe design, and Adoption-focused design (agent UX, simplified forms, guided flows)
Required / Minimum Qualifications5+ years experience in enterprise software engineering, IT consulting, architecture, or application development (or equivalent experience).
Required CE Functional SkillsCustomer Experience Modernization - Customer Service configuration (queues, SLAs, routing, entitlements)
- Customer Insights - Journeys (real-time journeys, triggers, orchestration)
- Business process re-engineering using configuration-first patterns
- Customization reduction and upgrade-safe design
- Adoption-focused design (agent UX, simplified forms, guided flows)
Sales + Service + Marketing Convergence- Cross-workload CE understanding (Sales, Customer Service, Marketing)
- Lead-to-case and lead-to-journey handoffs
- Customer data unification concepts (Customer Insights)
- Security and role modeling across personas
Enterprise-Scale CE (Security, Performance, Governance)- Dataverse security architecture (role-based, team-based, hierarchy)
- Performance-aware configuration
- Environment strategy and ALM awareness
- Troubleshooting complex functional issues
- Experience supporting enterprise D365 CE production environments, diagnosing and resolving complex application-level issues affecting system stability, data integrity, and business processing
- Strong analytical and problem-solving skills with the ability to connect functional intent to technical execution
- Excellent communication skills, able to collaborate with functional consultants, developers, delivery partners, and business stakeholders, and explain complex technical concepts clearly
Additional / Preferred QualificationsPower Platform-Led Optimization & Automation
- Dataverse data modeling and security
- Power Automate for workflow, approvals, and orchestration
- Model-driven app optimization
- Environment strategy (Dev/Test/Prod)
- Power Platform governance awareness
- Dynamics AX 2012 and/or D365 CE certifications or formal technical/functional training
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click for more details.
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
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