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Problem Management Analyst

Austin, TX, US • Posted 4 days ago • Updated 4 minutes ago

Contract W2

On-site

$45 - $55 per hour

Bayside Solutions

Fitment

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Job Details

Skills

Problem Management Analyst

Summary

Problem Management Analyst

W2 Contract

Pay Rate: $45 - $55 per hour

Location: Austin, TX - Hybrid Role

Job Summary:

Partner with the Problem Management lead to convert reactive incident data into proactive, systemic improvements across Wallet & Commerce. You'll own the analytical foundation - validating, bucketing, and pattern-spotting across incident and PIR data - so that prevention work gets done at the speed leadership expects.

Duties and Responsibilities:

Validate, clean, and bucket incidents and PIRs into existing problem sets. Spot patterns are missing from the categorization. Flag mis-categorized records and propose fixes. Your work directly determines whether trend analysis is trustworthy or noise.

Maintain real-time awareness of incident activity. Surface recurring themes, tooling gaps, and process bottlenecks before they become escalations. Build a backlog of preventive opportunities - the lead will scope and prioritize, you'll execute small-to-medium initiatives end-to-end.

Refresh and maintain recurring reports, dashboards, and decks, collating various ticketing and data systems. Contribute to new report builds, translating messy multi-source data into clear review-ready narratives. Accuracy is non-negotiable - contribute to decisions based on what you produce.

Drive DRI syncs, action-item tracking, and knowledge-transfer sessions. Own agendas, follow-ups, and post-meeting documentation. Problem disposition doesn't stall on your watch.

Organize and progress post-incident corrective actions. Run check-ins, escalate when needed, and ensure CAs actually close - not just get filed.

Requirements and Qualifications:

EagleVision, Radar, HCL, Confluence, Slack, Webex

Bayside Solutions, Inc. is not able to sponsor any candidates at this time. Additionally, candidates for this position must qualify as a W2 candidate.

Bayside Solutions, Inc. may collect your personal information during the position application process. Please reference Bayside Solutions, Inc.'s CCPA Privacy Policy at ;/span>

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10119262
Position Id: 25367-814
Posted 4 days ago

Company Info

About Bayside Solutions

Staffing services for San Francisco and Sacramento employers and jobs seekers.

Your staffing requirements can't be put into a box. Your business is unique. So, at Bayside Solutions, we do things a little differently. Actually, a whole lot differently.

No corporate model. No cookie-cutter answers. Our relationship-driven network and philosophies allow us to be flexible, identifying and fixing our clients' unique problems-- providing the key people they need, adding value to their businesses, and delivering surprising levels of service. (At least that's what our clients tell us.)

You'll work in partnership with a single point of contact-- a senior level professional who delves deep into your business to learn your expectations, your challenges and your visions. So deep that sometimes staffing solutions you never even considered are uncovered. The sorts of solutions that make your business more efficient, allow you to capitalize on opportunities and send your bottom line soaring.

Oh, and our recruits. Those relationships are just as impressive, developed through our client contacts, network referrals, and trade association resources. We know the top professionals in your industry, their strengths, their goals and their objectives. And best of all, we can deploy top people when you need them, where you need them.

We're in this with you for the long haul. Never be put into a big corporate box again.

Contact Bayside Solutions today and let's start to talk.

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Nanette Weddell

Recruiter @ Bayside Solutions

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