Apply Now

Desktop Support L1

• Posted 1 day ago • Updated 9 hours ago

Full Time

Fitment

Dice Job Match Score™

🔢 Crunching numbers...

Job Details

Skills

Remote Support
Physical Layer
Computer Hardware
Data Link Layer
Server Administration
Workflow
Software Packaging
MASS
Bash
Python
Swift
Shell Scripting
Technical Support
Break/Fix
Computer Networking
Microsoft Windows
OS X
Hardware Troubleshooting
Laptop
Printers
Mobile Devices
Service Desk
Incident Management
Network
Software Installation
ITIL
IMAC

Summary

Job Description:

Candidate with JAMF and Apple Certifications are Preferred
Should have a minimum of 5 years of hands-on experience in Mac Support and administration
Should possess Strong knowledge and understanding of MacOS concepts
Should demonstrate fault-finding philosophy
Should be thorough in Installing, configuring, and troubleshooting Mac OS X Clients
Should diagnose Mac hardware issues and ready to provide L2 level Mac support remotely
Should have a minimum 1 year of hands-on experience in JAMF administration and JAMF Server management skill
Should create JAMF policies & configuration profiles in JAMF
Should create Self Service policies and customizations
Should create Configuration profiles for application kernel and system extensions,
Should hold strong knowledge on JAMF policy Scoping
Should have gone through at least 6 cycles of OS Patching and its remediation workflow
Should create Mac application packages using Composer, Packages, etc.,
Should handle mass deployments through JAMF
Should have bash / python / swift shell scripting knowledge
Should Posses good knowledge in ITIL Process & Practice

Mandatory Skills

Desktop/End-User Support/Break-fix/Desk-side/Basic Networking Skills/Windows, macOS, Hardware Troubleshooting (Laptops, Printers, Mobile Devices), IT Service Desk/Incident Management, Network & Compute Support, Software Installation & Upgrades, ITIL/IMAC

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 80183523
Position Id: ff0a7edbbeb832b6ea66e3a563c6c88a
Posted 1 day ago

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Desktop Support Engineer L1

Eden Prairie, Minnesota

•

Today

Roles and Responsibilities: Installing, configuring, and maintaining desktop computers, peripheral equipment, and software within established standards and guidelines.Hardware/software troubleshooting and resolutionPerform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers.Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and technologiesNetwork & Sharing printer installati

Full-time

Desktop Support Engineer L1

Harlingen, Texas

•

Today

Full-time

Desktop Engineer L1

Deerfield, Illinois

•

Today

Job Responsibilities: Manage desktop device (hardware, software, and connectivity) incidents through to resolution. Manage IMAC and deskside support services. Manage hard and soft break-fix services for laptops and desktops. Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on desktop (Field Users) Devices for their entire lifecycle (including the remote management of desktop devices using appropriate tools). Support,

Full-time

Desktop Field Support

Chicago, Illinois

•

Today

Job Details: Travel Requirements Travel to customer locations is an essential function of this role. Assignments are generally local; however, candidates may be required to travel anywhere within the United States based on operational requirements. Candidates must possess a valid driver's license and have reliable transportation. Candidates should be comfortable with frequent travel and working at multiple customer locations as business needs require. Approved mileage and eligible travel exp

Full-time

Search all similar jobs