Claude AI Admin || 100% Remote || W2 Role

Job Description:

Position Summary

We are seeking a Claude Enterprise AI Administrator to serve as the internal expert and day-to-day owner of our organization’s Claude Enterprise deployment. This role will be the primary point of contact for understanding, configuring, and troubleshooting Claude’s growing ecosystem of connectors and integrations, ensuring employees across all business units get maximum value from the platform.

This is a hands-on technical role with a people-facing component — you will work with teams ranging from Restaurant Operations and Franchisee Services to Finance, HR, and Marketing to identify which connectors serve their workflows best, and guide them through setup and adoption.

Key Responsibilities

Platform Administration

• Serve as the Organization Owner or delegated admin for the Claude Enterprise tenant, managing user provisioning, licensing, and access controls
• Configure and maintain connector enablement via Organization Settings > Connectors, including approving, adding, and removing integrations
• Manage automated employee enrollment and offboarding workflows, including integration with identity providers such as Okta or Azure AD / Entra ID for SCIM-based provisioning
• Monitor the Admin API and Analytics dashboard to track usage, adoption, and identify under-served teams
• Maintain an approved connector allowlist and route new connector requests through the IT governance process

Connector Management & Integration

• Develop a working knowledge of all available pre-built connectors (Microsoft 365, Google Drive, Slack, GitHub, HubSpot, Asana, Zapier, and others) and know which teams benefit most from each
• Lead the setup of enterprise-tier connectors requiring admin coordination, such as the Microsoft 365 connector (which requires a Microsoft Entra Global Administrator to complete org-level authentication)
• Evaluate and onboard custom connectors via Remote MCP servers as business needs evolve
• Understand the difference between read-only connectors and interactive/write-action connectors, and advise stakeholders on appropriate use and data permissions
• Serve as liaison between Claude connector requirements and counterpart admins in other platforms (M365, Slack, HubSpot, etc.)

Employee Support & Enablement

• Troubleshoot connector authentication failures, permission issues, VPN conflicts, and browser/cache-related problems for end users
• Create and maintain internal documentation: setup guides, connector use-case maps by department, and FAQ resources
• Conduct onboarding sessions and periodic enablement workshops to help employees discover high-value integrations for their specific roles
• Advise department leads on which connectors are most valuable for their teams (e.g., HubSpot for Sales, GitHub for Engineering, M365 for all office staff, Asana/Slack for project-driven teams)

Governance & Security

• Enforce the principle of least privilege: ensure connector permissions align with each user’s existing access in connected systems
• Monitor for security concerns with custom connectors, ensuring only verified, Anthropic-vetted or IT-approved MCP servers are connected
• Maintain audit trails and documentation of all connector changes and user access modifications
• Stay current with Anthropic product updates and new connector releases, and communicate relevant changes to stakeholders

Qualifications

Required

• 2+ years of experience in an IT administrator, systems administrator, or enterprise SaaS admin role
• Hands-on experience with enterprise identity platforms (Okta, Azure AD / Microsoft Entra ID) and SCIM/SSO provisioning
• Familiarity with Microsoft 365 admin center and understanding of OAuth 2.0 authentication flows
• Strong troubleshooting skills across web applications, authentication issues, and user access problems
• Ability to communicate technical concepts clearly to non-technical stakeholders

Preferred

• Prior experience administering Claude, Microsoft Copilot, or a similar enterprise AI platform
• Knowledge of MCP (Model Context Protocol) or API-based integrations
• Experience with ITSM/ticketing platforms (ServiceNow, Jira Service Management) for tracking requests
• Familiarity with tools common in a food service or multi-unit restaurant corporate environment (e.g., labor management, POS platforms, franchise systems)
• Experience building or deploying automated onboarding workflows

Thanks & Regard,