Desktop Support-New York, NY

Job ID: 16784 Business Unit: MTA Headquarters Location: New York, NY, United States Regular/Temporary: Regular Department: IT Client Support Date Posted: Aug 25, 2026 Description JOB TITLE: Manager, IT Service Desk SALARY RANGE: $160,963 - $189,990 DEPT/DIV: Information Technology SUPERVISOR: Director, IT Service Desk LOCATION : 2 Broadway, New York, NY 10004 HOURS OF WORK: 9:00 am - 5:30 pm (7.5 hours/day) or as required This position is eligible for telewor k ing, which is currently 2 days p

Service Desk Analyst Location: New York-NY 10016 Duration: 06+ Months (Contract to Hire) Manage level 1 and 2 service Incidents/requests from report to resolution Provide support and services to users, seeking to resolve as many calls as possible at level 1 and 2 Provide customer with a single point of contact for Service Desk activities, for problems, incidents and request items Contribute to the continuous process improvement of the Service Desk Area Remain technically kn

Job Summary: The Service Desk Analyst EDP will serve as front-line, level 1, IT support for the organization, which includes seven hospital networks and the corporate office. Monitor and answer the Service Desk phone, e-mail message queues, and auto-triggered request queues during their assigned tour (I, II or ). Provide support and customer service to users, promote and / or escalate problem, incident, and request action items. Provide real-time Service Desk coverage to meet and exceed service

Company Description Job Description NOTE: This position is open only to the current City of New York employees serving in a permanent Civil Service title of Computer Systems Manager; or, those who are currently reachable on the civil service list for Computer Systems Manager title. To be considered for this position, PLEASE CLEARLY INDICATE YOUR CURRENT PERMANENT CIVIL SERVICE TITLE and/or your score & list number on the open competitive list for Computer Systems Manager title on your resume