Enterprise IT Support Engineer for fulltime in Dallas,TX_Onsite

<>Job Title: Enterprise IT Support Engineer (Onsite Mid-Level)< data-start="159" data-end="209">Experience: 4 7 Years
Location: Onsite for full-time< data-start="159" data-end="209">pranayatburgeonitsdotcom< data-start="211" data-end="230">Role Overview< data-start="231" data-end="531">We are looking for a hands-on Enterprise IT Support Engineer to provide onsite L2 support for end-user computing services. The role focuses on resolving incidents, fulfilling service requests, supporting desktop environments, and ensuring smooth day-to-day IT operations in an enterprise setting.

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< data-start="538" data-end="564">Key Responsibilities

• < data-start="567" data-end="650">Provide onsite support for desktops, laptops, printers, scanners, and peripherals
• < data-start="653" data-end="729">Troubleshoot Windows OS and Microsoft Office (Outlook, Teams, Excel, etc.)
• < data-start="732" data-end="789">Support VPN access, Citrix connectivity, and RSA tokens
• < data-start="792" data-end="847">Perform password resets and basic user access support
• < data-start="850" data-end="938">Install, configure, and maintain desktop operating systems and enterprise applications
• < data-start="941" data-end="999">Troubleshoot hardware issues and coordinate replacements
• < data-start="1002" data-end="1041">Support Apple iOS and Android devices
• < data-start="1044" data-end="1107">Handle L2 incidents and service requests within SLA timelines
• < data-start="1110" data-end="1182">Manage and update tickets using Ivanti LanDesk (or similar ITSM tools)
• < data-start="1185" data-end="1266">Support onboarding and offboarding activities (account setup, device readiness)
• < data-start="1269" data-end="1342">Participate in desktop rollouts, refresh projects, and site deployments
• < data-start="1345" data-end="1394">Follow SOPs, runbooks, and IT support processes

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< data-start="1401" data-end="1422">Required Skills

• < data-start="1425" data-end="1489">4 7 years of enterprise desktop/end-user IT support experience
• < data-start="1492" data-end="1534">Strong troubleshooting skills (L2 level)
• < data-start="1537" data-end="1564">Hands-on experience with:
  • < data-start="1569" data-end="1584">Windows 10/11
  • < data-start="1589" data-end="1613">Microsoft Office Suite
  • < data-start="1618" data-end="1649">Citrix (connectivity support)
  • < data-start="1654" data-end="1672">VPN & RSA tokens
  • < data-start="1677" data-end="1720">Ivanti LanDesk or similar ticketing tools
  • < data-start="1725" data-end="1761">Printers, drivers, and peripherals
  • < data-start="1766" data-end="1795">Apple iOS & Android devices
• < data-start="1798" data-end="1846">Good communication and customer service skills
• < data-start="1849" data-end="1911">Ability to manage multiple tasks in a fast-paced environment

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< data-start="1918" data-end="1936">Nice to Have

• < data-start="1939" data-end="1955">ITIL knowledge
• < data-start="1958" data-end="2019">Experience supporting enterprise IT projects and migrations