Product Manager

Job Description

The Office of Technology and Innovation (OTI) leverages technology to drive opportunity, improve public safety, and help government run better across New York City. From delivering affordable broadband to protecting against cybersecurity threats and building digital government services, OTI is at the forefront of how the city delivers for New Yorkers in the 21st century. Follow us on social media @NYCOfficeofTech, and visit to learn more.

At OTI, we offer great benefits, and the chance to work on projects that have a meaningful impact on millions of people. You'll have the opportunity to work with cutting-edge technology and collaborate with other passionate professionals who share your drive and commitment to making a difference through technology.

The Product Development team is seeking a Product Manager to define and deliver digital products so New Yorkers can easily get what they need from NYC government. The Product Manager will work closely with program owners and cross-functional teams to manage the software product development from conception to launch.

Responsibilities will include:
Strategy and product roadmap
- Synthesize research, analytics and best practices to solve problems for New Yorkers
- Create roadmaps that outline direction and timing for product development
- Manage the software product's lifecycle from conception to launch acting as the bridge between program strategy, user experience, and technology focused on fulfilling New Yorker needs

Deliver outcomes to New Yorkers
- Synthesize research, analytics and desk research to understand user problems and define and validate that features solve real user problems
- Decide what to build to maximize user value and program impact and prioritize work and filter our requests that don't deliver strategic outcomes
- Define and monitor outcomes and KPIs to prioritize evidence-driven improvements

Cross-functional leadership and collaboration
- Collaborate with program owners to define outcomes and KPIs for products
- Translate and prioritize user needs into requirements and guide program, UX and engineering teams to deliver software that deliver outcomes
- Consider other agencies' stakeholders as critical to product success and as customers themselves.
- Write user stories, acceptance criteria and system requirements working closely with UX and engineering teams to define technical feasibility and architecture

Handle special projects and initiatives as assigned.

HOURS/SHIFT
Day - Due to the necessary duties of this position in a 24/7 operation, candidate may be required to work various shifts such as weekends and/or nights/evenings.

WORK LOCATION
Brooklyn, NY

TO APPLY
Please go to www.cityjobs/jobs/search and search for Job ID #784450

* Interested applicants with other civil service titles who meet the preferred requirements should also submit a resume for consideration

SUBMISSION OF A RESUME IS NOT A GUARANTEE THAT YOU WILL RECEIVE AN INTERVIEW
APPOINTMENTS ARE SUBJECT TO OVERSIGHT APPROVAL

OTI participates in E-Verify

IT PROJECT SPECIALIST - 95710

Minimum Qualifications

1. A baccalaureate degree from an accredited college in computer science, engineering, human computer interaction, interactive media, digital and graphics design, data visualization, communication or a related field, and four years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology and/or domain; or

2. An associate degree from an accredited college in computer science, engineering, human computer interaction, interactive media, digital and graphics design, data visualization, communication or a related field, and six years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology and/or domain; or

3. A baccalaureate degree from an accredited college, and eight years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology and/or domain; or

4. Education and/or experience which is equivalent to "1", "2", or "3" above.

Preferred Skills
The successful candidate should possess the following: - 10+ years proven experience in a product role supporting the launch of digital features and products that help end users using SDLC best practices - Hands-on experience developing digital products through the product cycle from planning, analysis, design, development, testing, deployment, and maintenance - Fast learner with ability to manage multiple products from strategy to executional details - Expertise using data to support the decisions and prioritization of requests, enhancements and new features - Self-motivated and proactive, appreciates a work environment of collaboration and transparency. - Experience with synthesizing qualitative and quantitative data (e.g. Google Analytics) to make decisions - Experience working across ecosystems, platforms, and new technologies. - Strong analytical and problem-solving skills to address complex challenges - Self-motivated and proactive with ability to creatively solve problems - Best-in-class attention to detail with strong written and verbal communication skills - Proven track record of bringing diverse groups and perspectives to work towards a common goal.
Public Service Loan Forgiveness
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at
Residency Requirement
New York City Residency is not required for this position
Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.