Audio Visual Engineer/Lead

Santa Clara, CA, US • Posted 30+ days ago • Updated 21 days ago
Contract W2
Contract Corp To Corp
Contract Independent
No Travel Required
On-site
Depends on Experience
Fitment

Dice Job Match Score™

👾 Reticulating splines...

Job Details

Skills

  • Dante
  • Biamp
  • Shure

Summary

Job Title: Audio Visual Engineer/Lead

Location: Santa Clara, CA

Duration: 6+ months

Description: This level involves more experienced technicians with deeper technical knowledge and understanding. We need someone who is more technical and has experience with Extron, Biamp, Shure, troubleshooting etc.

Responsibilities:

  • Deals with more complex issues that L2 support could not resolve.
  • Ensures ticket hygiene and operational excellence.
  • Ensures everything triaged is captured in ticket before receiving the elevation, hold L1 & 2 to account for troubleshooting.
  • Ensure all possible solutions are exhausted before the ticket is moved up to L4.
  • Conducts more in-depth troubleshooting and may require knowledge in the following:
  • Audio Video Routing - Knowledge of EDID, HDCP, Display and source resolutions, extension of audio and video over HDBT, switchers, matrix switchers and displays.
  • Dante - Requires understanding and basic knowledge of Dante controller. Dante crosspoint routing.
  • Reading schematics - Understanding of signal flow, AV Inputs and outputs, component functionality such as audio DSP's, Switchers, Control Processor, displays, etc..
  • AV Control Systems - Knowledge of AV control systems. Basic Networking knowledge, IP's, DHCP, SSH, HTTP, HTTPS, Telnet
  • USB - Basic knowledge of USB, USB hubs. USB Extension over Cat6.
  • Uses software or hardware to troubleshoot problems that require greater technical proficiency such as Tesira, Extron Toolbelt, Screen Meet, Intuiface, Neat Pulse, Logitech Sync and Zoom Console
  • May interact with other teams such as Networking, Security, WPS, etc.
  • Coordinating RMA's and working with OEM's and or vendors for support.
  • Personnel: Technicians have specialized training in specific areas and more advanced troubleshooting skills.
  • Goal: To resolve issues that require a higher level of expertise before needing escalation to L4 support.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10291535
  • Position Id: D002
  • Posted 30+ days ago
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