ServiceNow Developer Lead

Hybrid in San Jose, CA, US • Posted 12 hours ago • Updated 12 hours ago
Contract Independent
Contract W2
Hybrid
Depends on Experience
Company Branding Image
Fitment

Dice Job Match Score™

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Job Details

Skills

  • ServiceNow
  • CSM
  • ITSM
  • CMDB

Summary

Role: ServiceNOW Lead Developer / Architect / managing offshore team as part of responsibility

Location: West Region Hybrid - need to work in west coast time

Engagement: 10+ months

Overview

Key skill candidate needs to be strong on CSM and should have some exp in implementing CSM PRO

We are seeking lead Developer/ Architect / managing offshore team as part of responsibility / to lead the implementation of ServiceNow CSM Pro+ and drive endtoend delivery across multiple enterprise workflows. This role requires strong architectural leadership, technical PM capabilities, and the ability to guide development teams while ensuring alignment with business goals and platform best practices.

Key Responsibilities

  • Serve as the lead architect for ServiceNow CSM Pro+ implementation.
  • Define architecture, integration patterns, data models, and workflow designs.
  • Lead technical design sessions, roadmap planning, and architecture reviews.
  • Oversee delivery execution, ensuring quality, scalability, and adherence to best practices.
  • Translate business requirements into technical specifications and solution designs.
  • Partner with developers and admins to validate configurations and integrations.
  • Provide technical PM oversight: timelines, risks, dependencies, and stakeholder communication.
  • Support governance, documentation, and continuous improvement of the platform.

Required Skills

  • 8+ years ServiceNow experience, including architecture and solution design
  • Strong expertise in ServiceNow CSM Pro+ (case management, workflows, integrations)
  • Technical PM or delivery management experience
  • Strong understanding of ITSM, CMDB, and enterprise integrations
  • Ability to lead crossfunctional teams and manage complex programs
  • Excellent communication and stakeholder management skills
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10193174
  • Position Id: 8937702
  • Posted 12 hours ago

Company Info

About Tech Observer

Leading "Women-Owned and Diversity-Certified" CRO and Staffing Organization delivering exceptional services since 2005 where YOUR success is OUR driving force.

Global Reach; Local Expertise

Headquartered in Paramus, New Jersey, USA with offices in Singapore, Denmark, UK, and India, our exceptional team of 500+ professionals serves clients across the United States and in more than 30 countries worldwide.

Agility That Drives Results

We set ourselves apart through our ability to blend staffing and clinical research services. This unique fusion allows us to offer agile, scalable support for dynamic projects.

Staffing Excellence

Our multi-award-winning Staffing division specializes in tailored workforce solutions, catering to the needs of small, mid-size, and Fortune 500 companies across industries.

Expert Clinical Research Services

Our CRO division offers dedicated support to pharmaceutical, biotech, medical device, and consumer healthcare companies, along with leading universities worldwide. We deliver end-to-end services that drive the success of clinical trials at every phase.

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