Software Resources has an immediate job opportunity for a Technology Support Analyst with a major corporation in Charlotte, NC.
Duration: 2+ month(s)
Description:
A temporary Technical Support Analyst position to assist existing IT Team which will be down a person in the months of February and March. The goal is to have someone in the office, Monday Friday from 9AM-6PM to assist users with non-television production related issues with remaining staff cover on-air production hours.
Provides end user workplace support including incident resolutions, asset management, patch/upgrade management, software installations/troubleshooting and general Q&A across PC, Mac, Smartphones, Tablets, and Peripherals.
Troubleshoot PC, hardware, and software issues, including internet connectivity, operating system, Office 365, and other issues.
Supports network infrastructure services for multiple locations.
Partners with other technology teams across the organization and also with external IT partners to function as technical liaison to carry out implementation and resolution.
Organizes and executes office moves and asset reallocations
Performs OS imaging tasks and maintains standards for all platforms for studios
Performs preventative maintenance on all systems and equipment in order to ensure optimum performance.
Manages phones and conference rooms
Printer management
Manage incoming tickets.
Keep an inventory of equipment and ensure items are in stock and accounted for.
Basic Qualifications:
Common knowledge of IT hardware, networking, industry-standard applications and best practices.
Helpdesk / Customer Service environment.
Knowledge of Windows 10\11 along with setup and troubleshooting of desktops and laptops.
Network infrastructure and configuration.
Workstation Imaging and automated software deployment
Microsoft Office 365 Suite and Microsoft Teams.
Strong Customer Service and Communication Skills:
Empathy and listening
High external structure - the ability to work independently and self-manage.
Desire to help others.
Effectively communicate with both technical and non-technical users
Clear oral and written communications
Must manage multiple priorities simultaneously and ensure consistent, high-quality results.
Must have great attention to detail and follow-through skills.
Understanding of business fundamentals and company culture and their interface with technology solutions.
Strong organizational and administrative skills.
Excellent analytical and reasoning skills.
Preferred Qualifications:
MacOS Support
Apple Certified, MCSE, CCNA, ITIL
Required Education:
Two-year associate degree in information technology
Preferred Education:
BS/BA degree in relevant technical discipline
About Software Resources
Software Resources, founded more than 3 decades ago, is a trusted staffing partner specializing in Technology (IT, Creative, & Marketing), Finance, & Accounting placements. We work with companies nationwide that need skilled professionals and connect them with candidates like you looking for the right opportunity.
We are always looking for professionals at all experience levels and in various specialties to meet our clients' hiring needs. As a member of our team, you will have access to benefits including medical, dental, and vision coverage, a 401(k) with company match, short-term disability, life insurance with AD&D.
If this position fits interests you, we encourage you to apply.
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