Business System Analyst - Agentic AI & Conversational Systems

• Posted 24 days ago • Updated 10 hours ago

Full Time

On-site

Spark Tek Inc

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Job Details

Skills

Business Systems
Functional Requirements
Migration
Use Cases
Issue Resolution
User Experience
Acceptance Testing
Documentation
Decision Trees
Artificial Intelligence
Workflow
Writing
User Stories
Communication
Collaboration
Agile
Scrum

Summary

Key Responsibilities

Act as a bridge between business stakeholders and the AI engineering team for agentic AI initiatives.
Elicit, analyze, and document business requirements and user journeys for AI-powered assistants and chatbots.

Translate business needs into:

Functional requirements
User stories and acceptance criteria
Conversation flows and agent behaviors

Work closely with AI Engineers to support:

Migration of legacy RASA-based workflows into agent-driven AI architectures .
Definition of agent goals, tools, decision logic, and success criteria.

Define and document use cases for intelligent assistants such as booking, tracking, issue resolution, and notifications.

Collaborate with Product, UX, and Engineering teams to ensure consistent and intuitive user experiences .
Support UAT, validation, and business sign-off of AI-driven solutions.
Maintain clear documentation for workflows, assumptions, dependencies, and system behavior.

Required Skills & Qualifications

Strong experience as an IT / Business Analyst working with software or AI-driven systems.
Prior exposure to chatbots or conversational AI platforms such as RASA (intent, entity, dialogue concepts).
Ability to define end-to-end workflows , decision trees, and conversational flows.
Solid understanding of AI concepts including LLMs, agent-based workflows, and RAG (conceptual level).
Experience writing clear user stories, acceptance criteria, and functional specifications .
Strong communication skills with the ability to work across technical and non-technical stakeholders.
Familiarity with Agile / Scrum delivery models.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91157060
Position Id: 26-00086
Posted 24 days ago

Company Info

About Spark Tek Inc

We are a team of experts with deep knowledge of various business functions. We aim to provide customized solutions that can be aligned with our customer demands. We provide business consulting services to help you build high performing organizations which are scalable and sustainable. Our reliable solutions have proven success across varied industries along with different growth stages. We are fast expanding industry and domain experts with in depth experience in leadership and global organizations.

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