IT Support

Role Overview

We are looking for an experienced IT Service Center Analyst II to deliver reliable technical support to internal employees and contractors at a corporate office in Hoffman Estates, IL. This role blends hands-on, onsite support with remote troubleshooting, supporting both Windows and macOS users, with a strong emphasis on Office 365 and Active Directory.
This position requires a consistent onsite presence Monday through Friday and is best suited for an IT professional who enjoys direct user interaction and working in a structured enterprise environment.

What You'll Be Responsible For

• Serve as the first point of contact for technical issues related to hardware, software, accounts, and basic network connectivity
• Provide in-person support for laptops, desktops, printers, mobile devices, peripherals, and AV equipment
• Troubleshoot and resolve issues independently when possible; escalate more complex problems to higher-level support teams
• Log, update, and resolve incidents and requests using ServiceNow and other ITSM tools
• Support new hire onboarding and employee offboarding, including workstation setup, account creation, and access removal
• Perform Active Directory administration, such as password resets and account management
• Support Microsoft 365 / Office 365 applications across Windows and Mac environments
• Troubleshoot Microsoft applications on macOS systems
• Assist users with MFA, access requests, and account-related inquiries
• Track and manage IT assets using ServiceNow, Tanium, and spreadsheets
• Deploy and configure approved applications and security software
• Provide hands-on assistance for conference rooms, meetings, AV setups, and onsite events
• Coordinate laptop shipments for new hires and ensure timely hardware returns from offboarded users
• Adhere to documented procedures, knowledge articles, and escalation guidelines
• Maintain a high level of professionalism and deliver excellent customer service

Required Experience & Skills

• 2-4 years of experience in IT support roles (Service Desk, Help Desk, or Desktop Support)
• Proven experience providing both remote and onsite technical support
• Strong working knowledge of:
  • Windows and macOS operating systems
  • Office 365 / Microsoft 365
  • Active Directory user administration
  • Basic networking fundamentals (DNS, DHCP, Wi-Fi)
  • Ticketing systems (ServiceNow preferred)
• Experience supporting Mac users, including Microsoft tools on macOS
• Strong communication skills with a customer-focused mindset
• Ability to manage workload independently and prioritize tasks effectively
• Comfortable working onsite full-time in Hoffman Estates, IL
• Flexibility to assist with occasional overtime or weekend support when approved

Preferred / Nice-to-Have Skills

• Experience with Bomgar or other remote access tools
• Familiarity with Tanium
• Conference room and AV troubleshooting experience
• Experience documenting solutions and resolutions within ServiceNow

Why This Role

• Hands-on, visible IT position supporting enterprise users and leadership
• Consistent weekday schedule with standard business hours
• Opportunity to grow within a structured corporate IT environment
• Collaborative onsite setting with exposure to a wide range of technologies

Job Type & Location
This is a Contract position based out of Hoffman Estates, IL.
Pay and Benefits
The pay range for this position is $23.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Hoffman Estates,IL.
Application Deadline
This position is anticipated to close on Apr 10, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.