Lead Network Technician

HCL Technologies Limited

Job Summary


Key Responsibilities

* Minimum of 6+ years of experience supporting and managing network infrastructure and network-related devices or equivalent experience as agreed with the Company. 3+ years of experience leading field support teams
* Skilled in racking, stacking, cabling, and decommissioning of network hardware devices.
* Experienced in Site Services support for network device maintenance and remote/console support.
* Strong IT/Telecoms knowledge, including but not limited to:
* Routing, switching, firewalls, WiFi.
* IP Telephony ( IPT ).
* Radio Frequency ( RF ) equipment such as microwave radios, cellular nodes, and VSATs.

Key Responsibilities
* Respond to ServiceNow incident tickets and perform troubleshooting.
* Install and recover patching cables, power leads, and network equipment.
* Identify and tag network circuits and demark locations.
* Provide escort services for third-party vendors or subcontractors.
* Adhere to risk management processes, including walkthroughs, work permits, change management, and safety training.
* Comply with audit, security, and operational excellence standards.
* Perform IMAC activities for end-user LAN and voice devices.
* Monitor and respond to emergency conditions affecting operations (e.g., hurricanes, earthquakes).
* Support Business Continuity and Disaster Recovery Plans.
* Provide smart hands support for telecom infrastructure:
* Fiber optic and copper cabling.
* WiFi, BLE, microwave, and radio systems.
* VSAT and cellular-based systems (4G LTE, 5G, NB-IIoT, LTE-M).
* Low-power WAN systems (LoRaWAN) and other IIoT/OT systems.
* Solar panel/battery power systems.
* IP Telephony and specialty telecom systems (CCTV, PAGA, Intercom, Fire/Intruder Alarm).

* Collaborate with internal teams and external providers:
* Design and Engineering Teams.
* Global IT Service Desk.
* IT Operations Center (ITOC).
* Telcos and managed service providers.

* Support IT/Telecom requirements for Business Units, Major Capital Projects (MCPs), and Mergers/Acquisitions.
* Participate in Root Cause Analysis post-incidents.
Supervisory Responsibilities
* Lead and supervise a team of network technicians and contractors.
* Assign tasks, monitor progress, and provide technical guidance.
* Conduct regular team meetings to review priorities, safety compliance, and performance.
* Ensure adherence to company standards, policies, and procedures.
* Mentor and develop team members through coaching and training.
* Coordinate with third-party vendors and subcontractors for compliance and quality.
* Manage scheduling and resource allocation for site support activities.
* Escalate critical issues and provide detailed performance reports.
* Support workforce planning, recruitment, and onboarding of new team members.


Work Environment
* This role may require travel to remote sites and offshore locations.
* Must be able to work in varying environmental conditions and respond to emergency situations.


Skill Requirements


Other Requirements