AV/VTC Technician

MSM Technology is seeking to fill the AV/VTC Technician position. We strive to provide the next generation of cutting-edge technologies. Our growth means exciting career opportunities for talented professionals in engineering, software development, and other key areas. We offer competitive compensation and benefits including Health, Vision, and Dental Insurance, a matching 401k plan, and other benefits given below, excellent training, and a vibrant working environment. Our employees are exceptional, giving us a competitive advantage by innovating solutions with a strong sense of mission and integrity.

• Position: AV/VTC Technician
• Position Type: Onsite in Ft. Eustis, VA
• Clearance: Secret or Higher
  

Specific Job Responsibilities:

• On-site direct AV/VTC support including troubleshooting issues for a variety of AV/VTC equipment including Cisco based conferencing systems and Microsoft Teams
• Support shall include day-to-day VTC setup, scheduling, troubleshooting, maintenance, replacement of equipment, and installation of replacement equipment, in-call VTC support, and training on VTC equipment.
• Troubleshooting and creatively working around rooms that are "hard down”
• Troubleshooting and rapidly resolving technical issues to minimize downtime of conference rooms
• Configuration support will include building and maintaining drivers, updating existing firmware for preventative maintenance of Cisco VTC Systems and Windows based systems
• Support for customer requests, VTC meetings and sessions across 10 different VTC rooms; equipment support Cisco and Windows based systems.
• Leveraging in-depth knowledge of the functionality of monitors, projectors videoconferencing systems and Windows based systems
• Managing site inventory and spares with use of database
• Managing/completing Quarterly Preventative Maintenance project and weekly status reports
• Creating / resolving break-fix tickets by monitoring client ticketing system
• Support shall extend across both NIPR and SIPR communication mediums.
• Support all Microsoft teams conferences on both SIPR and NIPR networks
• Support all Skype for business VTC conferencing. Skype for business support has the same operational requirements as Cisco and Polycom VTC’s.

Required Qualifications/Skills:

• Required - Secret Security Clearance
• CTS Certification (must be able to obtain within 6 months of hire)
• Required - Security+ CE Certification (IAT Level II)
• 2+ years audio / visual experience desired
• Complete knowledge of intermediate level Microsoft Teams functionality, hardware peripheral device implementation and troubleshooting (Microphones and camera devices/drivers)
• Understanding of integrated AV signal paths (Scalers, Switchers, DAs, Extenders) for high-level troubleshooting.
• Excellent customer service and written / verbal communication skills.
• Requires knowledge of Microsoft suite (Outlook, Excel, and Word primarily) and Windows

If you are interested in this position, please send me a copy of your latest resume at with the information requested below: Also, please let me know what time/number is best to call to discuss this great opportunity. In case you are not interested in this position, or this is not a right fit for you, please feel free to share this opportunity with your friends/networks or anyone you know who may be interested in this position. Thank you!

• Availability to start a new job
• Best Rates
• Contact #

Please don’t hesitate to contact me with any questions (s) you may have. All employment is decided based on qualifications, merit, and business needs.

Regards,

Usman Khan
Technical Recruiter
Representing: MSM Technology, LLC
Office:
Ext. 582 Direct:

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MSM Technology is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law