Citrix Engineer (Remote Role) - Citizens Only

About this Position:

Job Title: Citrix Engineer

Responsibilities:

• Providing level-2 and level-3 technical support for Citrix / XenApps server environment.

• Monitoring of VDI platform with various client tools Netscaler, ControlUP).

• Support will include:.

• VDI End-User Sessions.

• VDI Stack.

• Level-2 management and technical support.

• Ensuring virtual sessions are working as intended.

• Handling IT- VDI related requests or inquiries received by client helpdesk.

• Ensuring all Citrix platform server systems under management have updated software patches.

• XenDesktop Broker including VDI monitoring and alerting support of the Citrix /VMware applications which are responsible for delivery of the virtualized desktop or applications.

• Ensure high levels of client satisfaction for the products/solutions which are supported.

• Addresses all technical questions around VDI and Citrix.

• Participate in client meetings to update team members.

• Ability to be the technical Subject Matter Expert within the Environment.

• Deploy and support core Microsoft services, AD, ADFS, DNS & DHCP, WSUS and Group Policy.

Qualifications Skills, Experience & Qualifications:

• Advanced system testing tool knowledge & experience.

• Strong technical experience with the following technologies:.

• Citrix Xen Desktop.

• Citrix Xen Server.

• Microsoft Windows infrastructure.

• Ability to work well within a team environment.

• Experience with Workflow analysis.

• Technical collaboration for client problem solving.

• Ability to apply best practices to ensure maximum amount of production.

• Ability to provide one-on-one training to teammates.

REQUIRED SKILLS:

• 5+ years of experience with Citrix XenApp.

• 5+ years of experience with XenServer Administration.

• 5+ years of experience with Microsoft Windows Servers.

• 5+ years of experience with Citrix App Layering.

PREFERRED SKILLS:

• Experience troubleshooting systems, identifying root cause, and creating action plans to resolve issues.

• Experience working within complex VDI environment.

REQUIRED EDUCATION:

• An Associate degree in computer science or a related field, or equivalent relavent experience.

REQUIRED CERTIFICATIONS:

• Citrix Administrator certification